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fbrownnc's avatar
fbrownnc
Occasional Contributor
12 months ago

Quick access shortcut no longer browses to web site

Running 1Password browser extension version 2.23.3, when I open Quick Access short cut, search an item in my vault and select it. It does not browse to the web site but begins entering my username and password into whatever browser window I have open. This used to work about 6 months ago but has not been working for quite some time. Do I have a setting that is out of place, or is this a known issue?

Any suggestions are appreciated

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

windows

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  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    12 months ago

    I'm happy to help! If you'd like to keep auto-type turned on then you can still open and fill webpages from Quick Access by pressing Alt-Enter on your keyboard.

    -Dave

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    12 months ago

    fbrownnc

    I completely understand not wanting to send a screenshot. It sounds like you might have enabled the experimental auto-type feature. Can you try turning it off and seeing if the issue still exists:

    1. Open and unlock 1Password for Windows.
    2. Click your account or collection at the top of the sidebar and click Settings.
    3. Click Labs.
    4. Click Auto-type.
    5. Turn off "Use auto-type to fill logins into focused windows."

    Then try to reproduce the issue again. If the feature was already off then please let me know.

    -Dave

  • fbrownnc's avatar
    fbrownnc
    Occasional Contributor
    12 months ago

    Sorry, but I don't feel comfortable sending a screen capture of the screen since it contains the username and password. Basically, what is happening is that when launch quick access (ctrl, shift, space) enter the site you want to access and press enter, it starts entering the username and password in the URL portion of the Browser. Since it is not a valid site, it redirects to the browser's default search engine. with the username and password as the search query

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team
    12 months ago

    Hello fbrownnc, thank you for reaching out. I'm sorry about the issue you're running into with 1Password.

    So that I can take a closer look at the issue you’re experiencing, I’d like to request that you send us some information to mailto:support+forum@1Password.com.

    With your email please include:

    • A link to this thread: https://1password.community/discussion/145863
    • A screenshot of the issue. Make sure to not include any sensitive information in your screenshot.
      • https://support.apple.com/HT201361
      • https://support.microsoft.com/en-us/help/4488540/windows-10-how-to-take-and-annotate-screenshots

    After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

    I look forward to assisting you further.

    -Evon