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MeStesso's avatar
MeStesso
Occasional Contributor
14 days ago

Recovery code issues

I'm having the exact same problem. I think this recovery code is completely useless if it doesn't allow us to recover our account, since that's what it was invented for.

Has it worked for anyone?

best practices

3 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    14 days ago

    ​ Hello MeStesso​! 👋

    I'm sorry that you're having trouble accessing your 1Password account. I've split your post into a new thread since the other thread hasn't been active for over 2 years.

    To prevent the misuse of recovery codes, 1Password will automatically abort recovery attempts in certain situations:

    • If you’ve recently signed in to your account.
    • If you’ve entered your identity verification code incorrectly too many times.
    • If you’ve started a recovery attempt and then signed in to your account.


    Can you tell me if any of these are the case for you? If they are then you'll need to wait a day before trying to use your recovery code again. If none these situations apply then can you share the specific error message that you see and do you still have access to 1Password on any of your devices? 

    -Dave

    • MeStesso's avatar
      MeStesso
      Occasional Contributor
      14 days ago

      After 1 day, it worked. However, in my opinion, 1 day is too long for someone who needs to recover their account immediately in an emergency.

      • 1P_Dave's avatar
        1P_Dave
        Icon for Moderator rankModerator
        13 days ago

        MeStesso​ 

        Thanks for the reply. 1Password deliberately limits when a recovery code can be used, especially when you're actively using 1Password on an existing device, to prevent recovery codes from being used as an account takeover tool by malicious actors. You can read more here: 



        Let me know if you have any questions. 

        -Dave