Forum Discussion

daniel77's avatar
daniel77
New Contributor
2 months ago

Red Cloud/sync issue

Hello, I have the red crossed out cloud icon, click it and see 'Some changes could not be synced with your devices' - if I view offline items, there are none. Using windows App.  Can open vault on ...
vault management
windows
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 months ago

Hello daniel77​! 👋

I'm sorry that you're seeing an offline message in the 1Password for Windows app. So that I can help further, I'd like to ask you to create and share a 1Password diagnostics report from your Windows PC:

Send a diagnostics report (Windows)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/red-cloudsync-issue/164673
  • Your forum username: Daniel77


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

  • daniel77's avatar
    daniel77
    New Contributor
    2 months ago

    thanks Dave :)

    XZS-55469-776

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      2 months ago

      Thank you for posting the Support ID! It looks like my colleagues were able to help via email, if you have any other questions then don't hesitate to continue the conversation there. 

      -Dave