Forum Discussion

Former Member's avatar
Former Member
4 years ago

Regenerating and activating secret key in app.

Hi 👋 This question is closely related to a other topic and I like to isolate it from the previous topic. This weekend I regenerated the secret key. The last atempt was succesfull on 9-10. I o...
ios
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hi @F_9083x,

Thanks for your patience :smile: That is something we've seen a few times before, but haven't been able to narrow down just yet. If you do regenerate your Secret Key again and experience the same issue, would you mind sending in a diagnostic report from your device? If it does occur, please note the time when the unexpected second authentication prompt appears, and include it in the email so we know where to look in the logs.

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!