Forum Discussion

Former Member

2 years ago

Can't use Passkeys with Arc Browser

Whenever I try to create a Passkey in Arc, I get this message:

I've tried disabling all other extensions, but that had no effect.

1Password Version: 8.10.20
Extension Version: 2.17.1
OS Version: MacOS 14.1.1
Browser: Arc

browser extension

5 Replies

1P_Dave
Moderator
2 years ago
Report
@Shruggie

Thank you for posting the Support ID. The team will review the console log and get back to you as soon as possible via email. Please continue the conversation there.

-Dave
Former Member
2 years ago
Report
OK.
This is my support Id: [#RRK-34138-373]
steph_giles
1Password Team
2 years ago
Report
Hey @Shruggie,

Thank you for getting back to us.

Can you recreate the behaviour you are seeing and send over the extensions console log so we can take a closer look at what is happening? Here's how: https://support.1password.com/cs/extension-console-log/

Please attach it to an email to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
Former Member
2 years ago
Report
1.19.1 is correct. Sorry, after putting in the three previous version numbers, that really should have occured to me ;p

It happens on all passkey websites, including passkeys.io.

I hadn't tested on any other browsers, but it looks like Safari has the same problem.
1P_Dave
Moderator
2 years ago
Report
Hello @Shruggie! 👋

I'm sorry that you're running into an issue with saving passkeys in Arc. I've just tested and I'm not seeing the same issue, can you confirm that you're running Arc version 1.19.1?

Is this happening on a specific website or on any website where you try to save a passkey? If it's happening on a specific website then can you try to save a passkey for that website using 1Password in a different browser to see if that works?

I look forward to hearing from you.

-Dave

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Where can I disable 1Password from appearing in the Chrome context menu?

\n\n

My issue is that too many extensions add context menu entries I don't use on a regular base, so the menu becomes cluttered. I don't see why it's required to have 1Password in every context menu, even on non-login pages. I don't always log in while browsing, so I don't need this entry. As far as I see it, there is already the 1Password extension icon on the top right corner of Chrome, and I use it to control 1Password.

\n\n

1Password Version: Not Provided
\nExtension Version: 2.1.3 Chrome
\nOS Version: Windows 10

","body@stringLength":"651","rawBody":"

Where can I disable 1Password from appearing in the Chrome context menu?

\n\n

1Password Version: Not Provided
\nExtension Version: 2.1.3 Chrome
\nOS Version: Windows 10

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Hi Former Member:

\n\n

Thanks for this feedback. Currently, \"Hide on this page\" is only available from the context menu on the page, and as such removing the context menu from the page would remove the ability for that setting to be changed. With that in mind however, I have filed your feedback on this internally.

\n\n

Cheers!

\n\n

ref: dev/projects/customer-feature-requests#929

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