Forum Discussion

New Contributor

3 months ago

Solved

Wells Fargo Passkey Not Saving In 1P

Hello. When I attempt to save a passkey from wellsfargo.com in Brave, 1P prompts me to create a new item or update existing: Regardless of which option I choose, Windows Security prompt...

browser extension

1P_SimonH
2 months ago
We're happy to share that our latest release, 1Password 8.10.80, includes a fix for this issue. We appreciate everyone's patience while we diagnosed, created, and tested the fix. Please update to the latest version and let us know how it's working for you!

1P_Dave

Moderator

3 months ago

Hello SIMMSHOPE! 👋

I'm split your post into a new thread, let's continue the conversation here so that we keep everything in once place.

I understand that you're being repeatedly asked to sign into the 1Password browser extension in Chrome. So that I can better understand the situation can you tell me the following:

Are you just being asked for your account password to unlock 1Password in Chrome? Or are you being asked for all of your account information all over again: account password + Secret Key + email address.
Do you have the 1Password desktop app installed?

I look forward to hearing from you.

-Dave

SIMMSHOPE

New Contributor

2 months ago

Hi Dave,

Password only.
No. (Company manages software and has not installed it.)

1P_David
1Password Team
2 years ago
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Hi thirdwaver, thanks for reaching out!

I've taken a look and was able to reproduce the behaviour on the AT&T Prepaid page. I've reported this to our development team for further investigation and have shared your experience. I apologize for any inconvenience. While I'm unable to provide an exact timeline for a fix, once there is one, it will be listed in our https://releases.1password.com/b5x/.

As a workaround in the meantime, you can disable the auto-submit feature in the 1Password extension's settings using the following steps:

Right-click the 1Password icon in your browser's toolbar, then select "Settings".

Click Autofill & save in the side panel.

Toggle off the "Sign in automatically after autofill" setting.

If you'd prefer to continue using the auto-submit feature, then I'd suggest using the https://support.1password.com/getting-started-browser/#use-drag-and-drop-to-fill-in-apps method or copy and paste to fill your credentials on this page, then click "Sign in" manually.

If there's anything else I can assist you with, let me know!

-David

ref: dev/core/core#30922

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asked to sign into 1Password in Chrome","id":"message:156194","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:156194","revisionNum":2,"repliesCount":3,"author":{"__ref":"User:user:20485"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:156194"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:156194"},"body@stripHtml({\"truncateLength\":200})":" Adding to this thread as it appears to be the same problem I am having: I am constantly being asked to sign in to the Chrome extension. I just installed the extension 8 days ago. Why does the extens...","body@stringLength":"309","rawBody":"

Adding to this thread as it appears to be the same problem I am having:
I am constantly being asked to sign in to the Chrome extension. I just installed the extension 8 days ago. Why does the extension keep asking me to sign in multiple times per day when I'm still using the same browser session?

","kudosSumWeight":0,"postTime":"2025-05-14T01:24:20.065-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:156194_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":69},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"Conversation:conversation:156194":{"__typename":"Conversation","id":"conversation:156194","solved":true,"topic":{"__ref":"ForumTopicMessage:message:156194"},"lastPostingActivityTime":"2025-05-21T08:05:11.417-07:00","lastPostTime":"2025-05-21T08:05:11.417-07:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:156194":{"__typename":"ModerationData","id":"moderation_data:156194","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:156194_2":{"__typename":"Revision","id":"revision:156194_2","lastEditTime":"2025-05-14T01:24:20.065-07:00"},"ForumReplyMessage:message:156468":{"__typename":"ForumReplyMessage","id":"message:156468","conversation":{"__ref":"Conversation:conversation:156194"},"uid":156468,"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:156194/message:156468","revisionNum":1,"author":{"__ref":"User:user:20485"},"readOnly":false,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Repeatedly asked to sign into 1Password in Chrome","editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:156468"},"parent":{"__ref":"ForumReplyMessage:message:156211"},"body":"

Hi Dave,

Password only.
No. (Company manages software and has not installed it.)

","body@stringLength":"112","rawBody":"

Hi Dave,

Password only.
No. (Company manages software and has not installed it.)

","kudosSumWeight":0,"repliesCount":1,"postTime":"2025-05-21T04:02:05.983-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:156468_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":27},"read":false,"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxNTY0NzQsMTU2NDc0","node":{"__ref":"AcceptedSolutionMessage:message:156474"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1752756449823":{"__typename":"CachedAsset","id":"theme:customTheme1-1752756449823","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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SIMMSHOPE

Thanks for answering those questions. It sounds like you're not being asked to sign into 1Password in the browser, in that case you would need to re-enter all of your account information, but you are being asked to unlock 1Password since it's locked. If the desktop app isn't installed, 1Password in the browser will lock in the following situations:

If you close the browser or restart your device.
If your auto-lock settings are triggered.

You can check your auto-lock settings here: Manage auto-lock in the 1Password browser extension

Let me know if changing those settings to your preferred options helps.

-Dave

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Hello SIMMSHOPE! 👋

I'm split your post into a new thread, let's continue the conversation here so that we keep everything in once place.

I understand that you're being repeatedly asked to sign into the 1Password browser extension in Chrome. So that I can better understand the situation can you tell me the following:

Are you just being asked for your account password to unlock 1Password in Chrome? Or are you being asked for all of your account information all over again: account password + Secret Key + email address.
Do you have the 1Password desktop app installed?

I look forward to hearing from you.

-Dave

","body@stringLength":"900","rawBody":"

Hello ! 👋

I'm split your post into a new thread, let's continue the conversation here so that we keep everything in once place.

I understand that you're being repeatedly asked to sign into the 1Password browser extension in Chrome. So that I can better understand the situation can you tell me the following:

Are you just being asked for your account password to unlock 1Password in Chrome? Or are you being asked for all of your account information all over again: account password + Secret Key + email address.
Do you have the 1Password desktop app installed?

I look forward to hearing from you.

-Dave

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Wells Fargo Passkey Not Saving In 1P | 1Password Community