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doortoriver's avatar
doortoriver
New Contributor
2 months ago
Solved

Restore did not work - numerous logins missing

Hello! I have kind of an odd problem. We accidentally deleted a family member account, then re-added within 24 hours. The system says they're completely restored (yes, we went through the restore steps).

Only TWO of their hundreds of passwords came back. Two did - not zero. The rest are nowhere to be found. Any help would REALLY be appreciated.

windows
  • 1P_Dave's avatar
    1P_Dave
    2 months ago

    Hello doortoriver! 👋

    Thanks for reaching out! Once you permanently delete a family member, it's not possible to restore that deleted family member from your end. Is it possible that you suspended the family member instead? You can read more here: Remove family members

    I recommend that you send an email to support@1Password.com with a link to this thread so that our support team can take a look at the situation and advise further. Please use the email address associated with your 1Password account. 

    -Dave

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  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 months ago

    Hello doortoriver! 👋

    Thanks for reaching out! Once you permanently delete a family member, it's not possible to restore that deleted family member from your end. Is it possible that you suspended the family member instead? You can read more here: Remove family members

    I recommend that you send an email to support@1Password.com with a link to this thread so that our support team can take a look at the situation and advise further. Please use the email address associated with your 1Password account. 

    -Dave