ModeratorHello doortoriver! 👋
Thanks for reaching out! Once you permanently delete a family member, it's not possible to restore that deleted family member from your end. Is it possible that you suspended the family member instead? You can read more here: Remove family members
I recommend that you send an email to support@1Password.com with a link to this thread so that our support team can take a look at the situation and advise further. Please use the email address associated with your 1Password account.
-Dave
Hello! I have kind of an odd problem. We accidentally deleted a family member account, then re-added within 24 hours. The system says they're completely restored (yes, we went through the restore steps).
Only TWO of their hundreds of passwords came back. Two did - not zero. The rest are nowhere to be found. Any help would REALLY be appreciated.
","kudosSumWeight":0,"postTime":"2025-03-04T12:12:40.860-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:windows","text":"windows","time":"2025-01-27T11:33:36.807-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:152603_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":28},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"Hello! I have kind of an odd problem. We accidentally deleted a family member account, then re-added within 24 hours. The system says they're completely restored (yes, we went through the restore steps).
Only TWO of their hundreds of passwords came back. Two did - not zero. The rest are nowhere to be found. Any help would REALLY be appreciated.
"},"Conversation:conversation:152603":{"__typename":"Conversation","id":"conversation:152603","solved":true,"topic":{"__ref":"ForumTopicMessage:message:152603"},"lastPostingActivityTime":"2025-03-04T13:01:12.412-08:00","lastPostTime":"2025-03-04T13:01:12.412-08:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:152603":{"__typename":"ModerationData","id":"moderation_data:152603","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:152603_1":{"__typename":"Revision","id":"revision:152603_1","lastEditTime":"2025-03-04T12:12:40.860-08:00"},"AcceptedSolutionMessage:message:152610":{"__typename":"AcceptedSolutionMessage","id":"message:152610","conversation":{"__ref":"Conversation:conversation:152603"},"author":{"__ref":"User:user:55"},"revisionNum":1,"uid":152610,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:152603"},"subject":"Re: Restore did not work - numerous logins missing","moderationData":{"__ref":"ModerationData:moderation_data:152610"},"body":"Hello doortoriver! 👋
\nThanks for reaching out! Once you permanently delete a family member, it's not possible to restore that deleted family member from your end. Is it possible that you suspended the family member instead? You can read more here: Remove family members
\nI recommend that you send an email to support@1Password.com with a link to this thread so that our support team can take a look at the situation and advise further. Please use the email address associated with your 1Password account.
\n-Dave
","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"203","postTime":"2025-03-04T13:01:12.412-08:00","lastPublishTime":"2025-03-04T13:01:12.412-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":26},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:152603/message:152610","readOnly":false,"editFrozen":false,"body@stringLength":"1030","rawBody":"Hello
Thanks for reaching out! Once you permanently delete a family member, it's not possible to restore that deleted family member from your end. Is it possible that you suspended the family member instead? You can read more here: Remove family members
\nI recommend that you send an email to support@1Password.com with a link to this thread so that our support team can take a look at the situation and advise further. Please use the email address associated with your 1Password account.
\n-Dave
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