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doortoriver's avatar
doortoriver
New Contributor
3 months ago
Solved

Restore did not work - numerous logins missing

Hello! I have kind of an odd problem. We accidentally deleted a family member account, then re-added within 24 hours. The system says they're completely restored (yes, we went through the restore ste...
windows
  • 1P_Dave's avatar
    1P_Dave
    3 months ago

    Hello doortoriver! 👋

    Thanks for reaching out! Once you permanently delete a family member, it's not possible to restore that deleted family member from your end. Is it possible that you suspended the family member instead? You can read more here: Remove family members

    I recommend that you send an email to support@1Password.com with a link to this thread so that our support team can take a look at the situation and advise further. Please use the email address associated with your 1Password account. 

    -Dave

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 months ago

Hello doortoriver! 👋

Thanks for reaching out! Once you permanently delete a family member, it's not possible to restore that deleted family member from your end. Is it possible that you suspended the family member instead? You can read more here: Remove family members

I recommend that you send an email to support@1Password.com with a link to this thread so that our support team can take a look at the situation and advise further. Please use the email address associated with your 1Password account. 

-Dave