Forum Discussion

Former Member's avatar
Former Member
5 years ago

Restoring vault after a clean system install

I recently had to wipe my MacBook Pro, do a clean system install, and update from High Sierra up to Catalina 10.15.7. I've reinstalled and logged back into 1Password7 with my master password, but ...
macos
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
5 years ago

Hi @ShannonMcG:

Since it sounds like we'll need to take a closer look at your setup to make sure you have all your data accounted for, I'd like to ask you to create some diagnostics reports, one from each of your devices:

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!