I have a problem with the Rich Icons cross all platforms with 1Password8 In the list view, for roughly 50% of the logins the rich icons are not shown, but if I select a login the icon is their on top of the entry. Is this a caching problem, or related to Icon resolution? 1Password Version: Not Provided Extension Version: Not Provided OS Version: Not Provided Browser:_ Not Provided

This would not appear to be a hard problem to solve, and allegedly the devs are working on this issue that has been known for nearly a year. Icons visible in one place - not visible in another place. Feels like you’re wasting everyone’s time. There’s a vast list of examples here, and no progress. I have over 1000 entries in my vault. This is hampering ability to identify things easily. When you force folk to a subscription model, expectation that stuff like this gets fixed quickly goes up considerably.

Are we ever going to get some consistency with this? Driving me nuts, I know its probably low priority due to things like passkeys, as someone already mentioned, but accessibility is also a big topic these days and as a visual person, these icons are extremely important to me, and I'm sure many other people. It's annoying when there is an icon present on the item but it does not show in the list view. There are also many that are mismatched, both icons exist but they are different between views.

every low res icon is better than no icon...

For anyone else on this thread who is interested, I found https://github.com/mat/besticon which grabs high quality icons from a given URL and it is superb. I've just spent the last hour or 2 filling in a fair few of my missing icons and updating icons which were still rocking low res favicons which just look...😬 I fully recommend this for anyone else who has slight OCD with icons on any of their 1password entries (or who wants to generate icons for any other purpose). The GitHub project linked above has a site where you can just pop in the URL you want an icon for and get the result without any technical faff... https://besticon-demo.herokuapp.com Also, I'm running a pre-release version of 1password and noticed that some of the sites I listed earlier in this thread now seem to be either picking up missing icons and also displaying (matching) icons on items which were either mismatched, or the icon in list view was missing even though there was an icon on the item itself. So progress there it seems 👍🏼😁. Still, the above site is well worth a look imo.

Hello everyone, An issue that prevented 1Password from displaying rich icons in the item list has now been resolved as of the latest update! 🎉 Please update to version 8.10.24 or later: How to keep 1Password up to date Thank you again for your patience and your reports. If you still see the issue after updating and restarting 1Password then please let me know. -Dave ref: dev/core/core#18063

Rich Icons missing in List View | 1Password Community

47 Replies

MrC
Super Contributor
3 years ago
I've sent in my diagnostic report and screenshots, but haven't received a BitBot reply.
Former Member
3 years ago
Hey DenalB, you're correct. If you use custom icons, then your experience would be different. Only your custom icons would show.
DenalB
Super Contributor
3 years ago
I don't have this issue. Could it be that this is because I'm using custom icons for my entries? I disabled the setting to show app and website icons. So only my custom icons are shown.

I'm using 1Password for Windows 8.9.7-17 beta build.
ag_mike_d
1Password Team
3 years ago
Hello @Kh0rn and MrC,

Thanks for your updates here. Sorry for the continued issues. It's seems we've had at least one other report internally and I've filed this with the development team to take a look.

In the meantime, I'd like to ask each of you to create a diagnostics reports from your devices:

Sending Diagnostics Reports

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

A link to this thread: https://1password.community/discussion/134504/rich-icons-missing-in-list-view

Your forum username: Kh0rn / MrC

EDIT: Would you both mind including some other examples of sites/URLs where this problem occurs?

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

ref: dev/core/core#18063
MrC
Super Contributor
3 years ago
I noticed this also today, on my iPad, while trying to auto fill a login into an app. I have two logins which I use multiple times a day, and the site icons have always been present in the list. Not today.
Former Member
3 years ago
This was one of the first things I tried.

Same behavior on all apps, iOS, macOS and Windows, all up to date.
Only on the website the icons are shown correctly in the list.
Example:

As a test I also already tried to created a new entry in a new vault, same problem.
ag_mike_d
1Password Team
3 years ago
Hi @Kh0rn,

Thanks for your message. I'm sorry to hear of the troubles you've been encountering with Rich Icon in 1Password 8.

Based on your description, I understand some of the rich icons are not appearing in the item list, but those same icons do display as expected in the item detail window (the right pane)?

If you haven't already, you could try unchecking/re-checking the following setting: Settings (Ctrl + Comma) > Privacy > Show app and website icons. Then completely quit 1Password 8 from the system tray icon and sign back in to 1Password 8.

Looking forward to your reply.

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Rich Icons missing in List View

47 Replies

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