Forum Discussion

Starfall's avatar
Starfall
New Contributor
2 years ago

Right-click to lock before I can load a password?

Hi, I just downloaded 1Password tonight. I'm using Firefox (the latest version), and I had no trouble migrating over my passwords. I'm getting a bit confused with regard to how to use it, however. In...
browser extension
Former Member's avatar
Former Member
2 years ago

Hey Starfall, that doesn't sound right at all. After unlocking the extension with your Account Password, you should be able to start using it.

Could you let us know if you use the 1Password desktop app on your computer? It's okay not to have it. However, if you're not using the app, then please update the extension settings so that 1Password in the browser does not look for the app to connect with it. Here's how to do that:

  1. Right click the 1Password icon in your browser toolbar and choose Settings.
  2. Under General, disable "Integrate with 1Password app".
  3. Under Accounts & Vaults, sign out of your account.
  4. Sign back in.

Let us know how things go with that. Talk to you again soon!