Forum Discussion

BenBob's avatar
BenBob
Dedicated Contributor
3 years ago

Royal Caribbean No Longer Recognizes 1P

Trying to login to Royal Caribbean website (https://www.royalcaribbean.com) and 1P does not recognize it. This just started - never had this problem. Have to copy and past to login. Tried quitting 1P and Safari and even rebooting computer but nothing works.

So I deleted my login from 1P, thinking maybe the website changed something and I could just read it - but that doesn't work either - when I go to sign in, 1P will not ask me if I want to save the login in 1P and I can't figure out how to force it to do so. Same thing on Firefox browser - and same thing happens trying to login to my wife's Royal Caribbean account.

All other websites work correctly.

What is going on?

1Password Version: 8.10.9
Extension Version: 2.13.0
OS Version: MacOS 13.5
Browser: Safari/Firefox

browser extension

55 Replies

Show More
  • Former Member's avatar
    Former Member
    3 years ago

    Since Royal and Celebrity are owned by same parent company... same thing is happening on Celebrity site (https://www.celebritycruises.com).

  • BenBob's avatar
    BenBob
    Dedicated Contributor
    3 years ago

    ok, thank you. Hope they can figure it out

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hey BenBob,

    It looks like the sign in form on the Royal Caribbean website is built in a way that is making it difficulty for 1Password to detect the fields.

    We have an internal issue filed with our development team and I have added you as an affected user.

    In the meantime, I recommend either copy and pasting your credentials to the field as you have been.

    I'm sorry for the disruption to your workflow, let us know if there is anything else we can help with at all.

    ref: dev/core/core#2900