Forum Discussion

dtoub's avatar
dtoub
Dedicated Contributor
4 years ago

Safari extension autofill no longer working on iphone or ipad running 15.2 beta

1PW still works, but the new extension-based autofill doesn’t ever show up. It was working fine before this, and on both my iPhone and iPad everything is configured as it was (and correctly) in the extension. No idea why that window with the password doesn’t display in the password field now.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided

ios

6 Replies

  • dtoub's avatar
    dtoub
    Dedicated Contributor
    4 years ago

    Just installed the ios beta on my iPad and autofill (so far at least) works as it should. Will continue to monitor. Thanks.

  • Anonymous's avatar
    Anonymous
    4 years ago

    dtoub:

    Thank you! I confirm that I have managed to locate your diagnostics report in our system :+1: We will take a look and someone will get back to your email as soon as possible.

    Thank you for your patience!

    ref: ARL-38627-621

  • dtoub's avatar
    dtoub
    Dedicated Contributor
    4 years ago

    Well it’s now a problem again on my iPad, so here is the ticket number: #ARL-38627-621

    Thanks!

  • dtoub's avatar
    dtoub
    Dedicated Contributor
    4 years ago

    Started the email and of course, now autofill is back. Will monitor and send a report if it stops working again. Thanks. Very odd.

  • Anonymous's avatar
    Anonymous
    4 years ago

    Hi dtoub!

    I would like to ask you to generate a https://support.1password.com/diagnostics/?ios and email it to us to mailto:support+forum@agilebits.com, so we can take a closer look at why this is happening to you.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!