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Forum Discussion
Safari extension broken for multiple years + generally more glitchy and worse experience over time
I'm currently using two profiles in Safari, and logging in, in the extension, just doesn't work, and it hasn't worked for years. One would think this is a foundational issue and should be very high o...
Clicking it just shows the Touch ID prompt.
Once I've verified with Touch ID clicking it again does nothing.
Going into settings shows the green light.
Interesting enough, after going into settings the autofill works (the input field suggests the right login).
So I tried it again but instead of going into settings I just pressed the add-on in the toolbar (after touch id on the input field) and got this.
Just an empty popup, however clicking it again shows the correct view. So to me it seems like there's a disconnecting between authenticating and the addon updating its state and you have to engage the toolbar button for it to do so (even though it says it's locked in the screenshot it was unlocked).
But! When trying to reproduce the same steps it stays locked and going into settings doesn't help, so there's likely multiple issues here.
- 1P_Dave
Moderator
Thank you for the detailed explanation of the issue! So that I can investigate further, I'd like to ask you to create and share a 1Password diagnostics report from 1Password in your browser:
Send a diagnostics report (browser extension)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/safari-extension-broken-for-multiple-years--generally-more-glitchy-and-worse-exp/161378/replies/161598
- Your forum username: tozz
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
