Forum Discussion

ssgelm's avatar
ssgelm
Occasional Contributor
1 day ago

Safari Extension Hangs When Unlocking

I'm not entirely sure when it started (maybe with the Safari 26 update?) but the 1Password extension currently hangs Safari with a spinning beach ball for a good minute or so every time I unlock it (...
browser extension
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 hours ago

Hello ssgelm​! 👋

Thank you for reaching out. It's definitely not normal to see a spinner for a minute when unlocking 1Password for Safari. The next time that you see the issue, I'd like to ask you to create and share a 1Password diagnostics report from 1Password in your browser:

Send a diagnostics report (browser extension)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/safari-extension-hangs-when-unlocking/167678
  • Your forum username: ssgelm


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

  • ssgelm's avatar
    ssgelm
    Occasional Contributor
    29 minutes ago

    I did this two hours ago and still haven't received a reply with a Support ID number