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stmorrpom6cenz's avatar
stmorrpom6cenz
New Contributor
5 months ago

Safari extension is blank

I have an iPhone 16 with iOS 18 and 1Password 8.10.46 (81046023) installed through TestFlight. I logged intro 1Password and enabled the Safari extension, but I only get a black page when I try to open the extension (see below).

I tried downgrading back to the App Store version, but it complained the database is newer than the installed app version. I tried disabling the extension, force quitting with apps, restarting the phone, then opening the apps and enabling the extension, but I get the same result. I can log into my.1password.ca without issue.

Any ideas what may be going on here?

Thanks.


1Password Version: 8.10.46 (81046023)
Extension Version: 8.10.46 (81046023)
OS Version: iOS 18
Browser: Safari

  • Hello stmorrpom6cenz! 👋

    Thank you for helping us to test the beta version of 1Password for iOS, I'm sorry that 1Password isn't loading in Safari. I'd like to ask you to create a diagnostics report from your iOS device:

    Sending Diagnostics Reports (iOS)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • HinghamHarborMa's avatar
    HinghamHarborMa
    Occasional Contributor

    Although not mentioned in the release notes, TestFlight version 8.10.48.17 has fixed this for me.

  • HinghamHarborMa

    Thank you for confirming that you're no longer seeing the issue with the latest update. 🙂

    stmorrpom6cenz and Tycho

    Can you update to the latest beta version of 1Password for iOS (8.10.48-17) and let me know if you still encounter the issue?

    -Dave