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Former Member's avatar
Former Member
3 years ago

Safari extension is not getting updated with changes in the desktop app

The browser extension is not getting updated with changes made in the desktop app - restarting 1Password fixes it temporarily but the issue keeps returning.

1Password Version: 1Password for Mac 8.9.11 (80911019)
Extension Version: 2.4.1
OS Version: MacOS Ventura 13.1
Browser:_ Safari
Referrer: forum-search:https://1password.community/search?Search=Safari%20extension%20is%20not%20getting%20updated%20with%20changes%20in%20the%20desktop%20app

browser extension

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  • Former Member's avatar
    Former Member
    3 years ago

    Hi, thanks for the response.

    The changes that prompted me to log the issue were done on an iPad and synced without issue to the 1Password app on my Mac via the cloud. The issue is between the app and extension on the Mac.

    HTH

  • Former Member's avatar
    Former Member
    3 years ago

    Hey @PaddyTB, can you create a new test login in the app and then check if it appears in the extension? If it doesn't, can you go to 1Password.com, sign in, and let us know if the new login appears there?

    That will help us understand where things are breaking (via the app or extension). We'll be able to help further once we know that. We hope to hear from you again.