Safari extension is not getting updated with changes in the desktop app

Hey ikjadoon,

I'm so sorry for the delay in our response. I think it would be useful at this point if we could take a closer look at some logs and what may be going wrong.

I see you mentioned you had previously emailed support. Can you please share the Support ID number so I can try and track this down for you?

Thanks!

We just had this bug happen again. Unfortunately, no replies from Support in 9+ days.

Hopeful 1P will take a more serious look into this issue or at least our now-weeks-old ticket. Surely these types of bugs make it very difficult to use a 1Password Families account.

Have any users found a fix? We're ready to start trying things, as long as the root cause can hopefully be found; we can't use 1P in this state.

The most common reproduction: a Windows client makes a change and hours later, a macOS 1Password client has not reflected any changes. Only after manually opening 1Password and then waiting 15+ minutes does the macOS client finally sync.

Thank you, Steph Giles. Ah, that's a great workaround and much better than renaming items! Bookmarked.

No worries about the delay. I ended up emailing support support; I've got an ongoing ticket there now. No resolution yet, but I believe they're taking a look. I'll reply back with the resolution, in case it was a local issue in our environment and others might be in the same boat.

However, I agree: there seems to be another issue. I've noticed other reports in the past week (but maybe that's just because I'm keeping an eye out now if anyone knows a permanent solution) on /r/1Password.

To your pertinent question: tested! Result: no issues syncing when using 1Password.com (or the apps + extensions most of the time). That is, we don't know how to reproduce it yet. Sometimes they sync, sometimes it needs 20+ minutes or we forced it by renaming an item. However, the lock / unlock trick will save us the trouble.

I finally caught it in a screenshot two days ago because most of the time, we doubted ourselves. "Did we not hit save? Wait, did we choose update or create new? The website must not have saved it. Reset it again. Who's in the Family Vault right now? No, wait, let's finish your edit." ahahaha

Here's an example where I changed my password and 2FA code. The 1Password application was correct, but the 1Password extension had not and would not sync up. Here, both the password & 2FA were changed. I've fully blurred out the password, but rest assured the 1P extension had the wrong-old password (and thus I couldn't use autofill to log in) and the 1P application had the correct-new password.

Quite a weird bug!

Hey ikjadoon,

I'm sorry for the delay.

You should be able to force 1Password to sync by locking and unlocking it however, this shouldn't often be necessary as the changes should be instant so there may be another issue here.

If you sign in to your account on 1Password.com and make a change do you see this on your other devices instantly?

I apologise for jumping into this thread, but I am having the exact same problem on three different systems. It's taking multiple minutes for things to sync, which makes password changing quite difficult to verify (especially after the recent LastPass breach).

I have the 1Password extension open and the 1Password app open. Both are showing completely different things for the same login.

My details:
Edge 108.0.1462.54 (Official build) (arm64)
Edge extension Version 2.5.1

is not syncing with

macOS 12.6.2 (M1 MacBook Air)
1Password app: 1Password for Mac 8.9.11 (80911019)

//

It's also reproducing on an iPhone 12 Pro, ASUS Chromebook CM3200FM1, and an iPhone XR. We're using a Family Account.

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The only halfway workaround is on the already-synced-devices to rename the login and then sometimes it triggers 1P to update the other devices, but other times, not good.

And for a tip, never edit the login even a little bit on the not-yet-synced device: then that login is considered the "latest" and it overrides the properly-synced devices.

//

Question: is there a force-sync button or hotkey we can do to speed up the process? We're updating ~2 logins a minute and 1Password's slow sync is cramping our style, to put it lightly.

Hi @PaddyTB,

Thank you for getting back to us, we will be here to help when you need it.

I’ll do this as soon as the issue manifests itself again - that may be a little while from now…

@PaddyTB could you create a test login in the app and then let us know if it appears in your account at my.1password.com? That would give us a better idea of where the issue is coming from -- the app or the extension on your computer.

Hi, apologies for the ambiguity, it’s the latter - the syncing issue as a whole is temporarily fixed by restarting.

@PaddyTB Thank you for getting back to me with that info.
I was hoping for some clarification on what you meant in your initial post when you said: "restarting 1Password fixes it temporarily but the issue keeps returning". Do you mean the updated or new items only appear temporarily or that they appear and remain there but the syncing issue as a whole is only temporarily fixed after restarting 1Password?

Can you follow these steps to see which accounts and Vaults your Safari extension is accessing:

1. Right click the 1Password icon in Safari's toolbar and choose 'Settings.'
2. Scroll down to the 'Accounts & Vaults' section.
3. Do you see all of your accounts/Vaults there?

Let me know how that goes.