Forum Discussion

Maymone's avatar
Maymone
New Contributor
2 months ago

Safari extension keeps asking to update the same password

Every time I log into websites, the Safari extension shows a message box to update the password in its records, though there's been no change to it, it's the same password as always.
browser extension
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 months ago

Hello Maymone​! 👋

I'm sorry that you're seeing an unexpected update prompt when signing into websites in Safari. Do you see the prompt on every website that you sign into? Or just some websites? 

Can you check to make sure that you're turned off all other password managers, including the built-in password manager, in Safari: Turn off the built-in password manager in your browser

Are you able to post a screenshot of the prompt that you see? 

-Dave

  • Maymone's avatar
    Maymone
    New Contributor
    2 months ago

    Hi there,

    Thanks a lot for your reply. Do you know that situation when your car has a problem, you go to the service shop, and when you get there the problem doesn't show itself? Well, all of a sudden the extension stopped doing what I complained about. Don't ask me why. I believe we can close this thread though.

    Thanks again

    TM

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      2 months ago

      I'm glad that the issue is no longer occurring! If it comes back then let us know and we can help further. 🙂

      -Dave