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Safari extension performance
In the past couple weeks, I've had increasingly bad performance by the 1Password Safari extension. The field-based dropdown doesn't...drop down. The browser bar-based icon won't open, either. I'll cl...
Hello trigrman! 👋
I'm sorry that you're running into performance issues with 1Password for Safari. It sounds like something might be going wrong with the connection between the browser extension and the desktop app. Can you try the following test:
- Open your browser.
- Right-click on the 1Password icon in your browser's toolbar and click Settings.
- Turn off "Turn off "Integrate this extension with the 1Password desktop app".
Now with app integration temporarily turned off, do you still see a delay when unlocking 1Password for Safari using your account password? Or are things snappier now?-Dave
1P_Dave
Moderator
ModeratorHello trigrman! 👋
I'm sorry that you're running into performance issues with 1Password for Safari. It sounds like something might be going wrong with the connection between the browser extension and the desktop app. Can you try the following test:
- Open your browser.
- Right-click on the 1Password icon in your browser's toolbar and click Settings.
- Turn off "Turn off "Integrate this extension with the 1Password desktop app".
Now with app integration temporarily turned off, do you still see a delay when unlocking 1Password for Safari using your account password? Or are things snappier now?
-Dave
1P_Dave Thank you for posting this solution! I had the same issue as trigrman. Since updating my Mac OS from v14 to Sonoma (15.4.1, latest), the 1Password browser extension has been sloooooooooow to open that little panel in the toolbar. I timed it, it takes about 6 seconds — long enough that it can be faster for me to switch to the desktop app, copy my info, and paste it back in Safari.
Anyway with the fix you posted above (decoupling the extension from the desktop app), it's now very snappy again. I will try living this way (with having to "unlock" each app separately) for a while and see how it goes. 😁
- 1P_Dave
I'm happy that the workaround helps. If you decide to turn app integration back on in the future and run into the same issue then I'd like to ask you to create a diagnostics report from 1Password in your browser:
Send a diagnostics report (browser extension)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/safari-extension-performance/151906
- Your forum username: scott2023
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
Thanks 1P_Dave!
Just for kicks, I tried re-activating the "integrate with desktop" toggle. So far it's syncing perfectly and with no more delays. Maybe it just needed the reset of being switched off, then back on. 🤷♂️
Thanks again.
- 1P_Dave
Thank you for the update! Let us know if the issue returns on your Mac.
-Dave
