Forum Discussion

Anonymous

3 years ago

Safari Extension problems after 1Password 8 install then revert to 7

macos

1P_PeterG

Community Manager

3 years ago

Hi @passgas, sorry to learn of this issue.

It sounds like we might potentially be having trouble validating the code signature for 1Password 7. I'd love to connect you with a specialist team so we can get this sorted out for you. Here's what to do:

Draft an email to support+x@1Password.com, with a link to this discussion so that we know it's you and have all the info in one place.
Create a diagnostic report from your 1Password 7 app, and attach it to that email. This will help us confirm the nature of the problem and speed up the time to resolution.

Once we have that from you, we can open an investigation and get things going.

I hope this provides a helpful start. We'll look forward to assisting with this!

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Extension problems after 1Password 8 install then revert to 7","id":"message:119871","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:119871"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:119871"},"body@stripHtml({\"truncateLength\":200})":" Hey, I updated to 1Password 8 and the Safari extension and all my logins disappeared except for the few online ones. I couldn't see a way to import from my backups so I reverted to 1P 7 and deleted t...","body@stringLength":"544","rawBody":"

Hey, I updated to 1Password 8 and the Safari extension and all my logins disappeared except for the few online ones. I couldn't see a way to import from my backups so I reverted to 1P 7 and deleted the 1P 8 for Safari extension. But now when I try to activate the 1P 7.9.5 extension in Safari Preferences it flickers a few times in Safari then disappears. Tried several times but no luck ... Thanks for any advice.

\n\n

1Password Version: 7.9.5
\nExtension Version: 7.9.5
\nOS Version: 12.4

\n","kudosSumWeight":0,"postTime":"2022-06-08T07:27:01.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:macos","text":"macos","time":"2025-01-27T11:38:42.471-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:119871_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":71},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

\n\n

1Password Version: 7.9.5
\nExtension Version: 7.9.5
\nOS Version: 12.4

"},"Conversation:conversation:119871":{"__typename":"Conversation","id":"conversation:119871","solved":false,"topic":{"__ref":"ForumTopicMessage:message:119871"},"lastPostingActivityTime":"2022-06-08T12:26:46.000-07:00","lastPostTime":"2022-06-08T12:26:46.000-07:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:119871":{"__typename":"ModerationData","id":"moderation_data:119871","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:119871_1":{"__typename":"Revision","id":"revision:119871_1","lastEditTime":"2022-06-08T07:27:01.000-07:00"},"ForumReplyMessage:message:119872":{"__typename":"ForumReplyMessage","id":"message:119872","conversation":{"__ref":"Conversation:conversation:119871"},"author":{"__ref":"User:user:9972"},"revisionNum":1,"uid":119872,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Safari Extension problems after 1Password 8 install then revert to 7","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:119872"},"parent":{"__ref":"ForumTopicMessage:message:119871"},"body":"

Hi @passgas, sorry to learn of this issue.

\n\n

Draft an email to support+x@1Password.com, with a link to this discussion so that we know it's you and have all the info in one place.
Create a diagnostic report from your 1Password 7 app, and attach it to that email. This will help us confirm the nature of the problem and speed up the time to resolution.

\n\n

Once we have that from you, we can open an investigation and get things going.

\n\n

I hope this provides a helpful start. We'll look forward to assisting with this!

","body@stringLength":"960","rawBody":"

Hi @passgas, sorry to learn of this issue.

\n\n

Draft an email to support+x@1Password.com, with a link to this discussion so that we know it's you and have all the info in one place.
Create a diagnostic report from your 1Password 7 app, and attach it to that email. This will help us confirm the nature of the problem and speed up the time to resolution.

\n\n

Once we have that from you, we can open an investigation and get things going.

\n\n

I hope this provides a helpful start. We'll look forward to assisting with this!

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