Forum Discussion
5 Replies
- Former Member
@shampoo I'll take a closer look at your ticket and help from there. Thanks!
- Former Member
Yes it's: RRZ-68596-693
They are asking for a screen recording. I am having a hard time reproducing the issue. I'll keep trying. - Former Member
Hey @shampoo do you have your ticket number or Support ID? If so, please let us know. We'll make sure that you get a response.
- Former Member
Hello. I have sent in the logs. I haven't quite figured out what triggers it, but I am fairly certain it only happens after my MBP goes to sleep or the lid is closed. If 1Password locks itself or I lock it, I cannot reproduce the bug.
- steph_giles
1Password Team
Hey @shampoo,
The behaviour you are describing sounds strange, I'd be interested to take a closer look at what is happening when you first click on the 1Password extension to unlock.
I'd like to ask you to send over a console log from your browser as well as a diagnostics report:
Please attach the reports to an email message addressed to
support+forum@1password.com
with a link to this thread.You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!