Safari Extension Requires does not prompt for TouchID on first try
Hello
On Safari, when clicking the 1Password extension, the first click always prompts for a password. If I close the dialog box and try again, it then will accept TouchID.
Hello. I have sent in the logs. I haven't quite figured out what triggers it, but I am fairly certain it only happens after my MBP goes to sleep or the lid is closed. If 1Password locks itself or I lock it, I cannot reproduce the bug.
The behaviour you are describing sounds strange, I'd be interested to take a closer look at what is happening when you first click on the 1Password extension to unlock.
I'd like to ask you to send over a console log from your browser as well as a diagnostics report:
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Hello
\n\n
On Safari, when clicking the 1Password extension, the first click always prompts for a password. If I close the dialog box and try again, it then will accept TouchID.
On Safari, when clicking the 1Password extension, the first click always prompts for a password. If I close the dialog box and try again, it then will accept TouchID.
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page","conversation":{"__ref":"Conversation:conversation:155833"},"id":"message:155833","revisionNum":1,"uid":155833,"depth":0,"board":{"__ref":"Forum:board:1password"},"author":{"__typename":"User","uid":20370,"login":"andy","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/t5/s/cuxzj43862/m_assets/avatars/default/avatar-7.svg?time=0"}},"metrics":{"__typename":"MessageMetrics","views":14},"postTime":"2025-05-07T03:10:32.758-07:00","lastPublishTime":"2025-05-07T03:10:32.758-07:00","readOnly":false},"ModerationData:moderation_data:74806":{"__typename":"ModerationData","id":"moderation_data:74806","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:74806":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:74806","revisionNum":1,"uid":74806,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:74801"},"conversation":{"__ref":"Conversation:conversation:74801"},"subject":"Re: Safari Extension Requires does not prompt for TouchID on first try","moderationData":{"__ref":"ModerationData:moderation_data:74806"},"body":"
@shampoo I'll take a closer look at your ticket and help from there. Thanks!
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Yes it's: RRZ-68596-693 \nThey are asking for a screen recording. I am having a hard time reproducing the issue. I'll keep trying.
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Hey @shampoo do you have your ticket number or Support ID? If so, please let us know. We'll make sure that you get a response.
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Hello. I have sent in the logs. I haven't quite figured out what triggers it, but I am fairly certain it only happens after my MBP goes to sleep or the lid is closed. If 1Password locks itself or I lock it, I cannot reproduce the bug.
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Hey @shampoo,
\n\n
The behaviour you are describing sounds strange, I'd be interested to take a closer look at what is happening when you first click on the 1Password extension to unlock.
\n\n
I'd like to ask you to send over a console log from your browser as well as a diagnostics report:
Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.
\n\n
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
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1Password Team
