Forum Discussion

Former Member's avatar
Former Member
3 years ago

Safari Extension Requires does not prompt for TouchID on first try

Hello On Safari, when clicking the 1Password extension, the first click always prompts for a password. If I close the dialog box and try again, it then will accept TouchID. 1Password Versio...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
3 years ago

Hey @shampoo,

The behaviour you are describing sounds strange, I'd be interested to take a closer look at what is happening when you first click on the 1Password extension to unlock.

I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!