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Forum Discussion
cortig
4 years agoSuper Contributor
Safari extension still very slow to unlock :-\
I have 1Password for Safari 2.1.3 integrated with 1Password 8.4.0-13.NIGHTLY.
When 1Password is locked and I click in a login field in Safari, I get a prompt asking me to “Open 1Password". I unlock...
1P_PeterG
Community Manager
4 years agoThanks for the update, snozdop.
I have this issue too on my (fairly old but still good enough for me) Mac mini 2012 running Catalina.
I'm sorry to hear this! I'm not sure if you have any open tickets with us at the moment, but if not we'll be happy to start an investigation on your behalf - you can find us at support+mac@1Password.com. Do you think this might be an available-resource issue on the system generally, or does the problem seem to be specific to 1Password? We'll be happy to take the opportunity to iron out any existing issues around this.
I put my password in and the app closes, but it takes a long time for the Safari field to notice that it is unlocked and offer some logins. The whole process takes much longer than the same process in 1Password 7, which was instantaneous.
I can really see why this would be frustrating. What you've described here makes me wonder what might be going on with the connection between your 1Password app and the extension within Safari. We do have ways of checking that out, so again, feel free to let us know if you'd like us to dig into this in-depth. We'll need to do that over email since it involves discussing specifics of your system, but we're more than happy to chase down the problem as best we can.
Thanks again for letting us know about the issue - we'll do our best to set it right for you!