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cortig's avatar
cortig
Super Contributor
4 years ago

Safari extension still very slow to unlock :-\

I have 1Password for Safari 2.1.3 integrated with 1Password 8.4.0-13.NIGHTLY.
When 1Password is locked and I click in a login field in Safari, I get a prompt asking me to “Open 1Password". I unlock in the 1Password app, but it takes at least 20 seconds (and often much longer) before the login field in Safari has anything to offer to fill the fields…
I can click in and ou t of the filed to try and get it to notice 1Password is actually unlocked now, but it’s not that much better.

That’s a VERY long time.

If the app is already unlocked before I click in the field, then the suggestions pop-up immediately.

1Password Version: 8.4.0-13.NIGHTLY
Extension Version: 2.1.3
OS Version: 12.0.1

browser extension

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  • cortig's avatar
    cortig
    Super Contributor
    4 years ago

    A quick reply on the first few questions:
    1. Disabling and re-enabling integration does not help.
    2. Turning off integration allows a near immediate unlocking. It looks to me like it’s the communication between the app and the extension that’s slow.

    As for the developer menu, I’ll run the test as soon as I have a chance (I’m not only Mac right now).
    I’ll get back to you on this one.

    Corentin

  • 1P_PeterG's avatar
    1P_PeterG
    Icon for Community Manager rankCommunity Manager
    4 years ago

    HI cortig, I'm very sorry to hear about these lengthy unlock times - you should certainly be able to expect snappy, responsive performance from the app, and what you describe definitely sounds like something isn't working correctly. We'd love to get to the bottom of this for you.

    A few thoughts to start:

    A Quick Test 💻

    Does toggling integration off and on again in the extension, along with an app restart, resolve the issue for you? (You can find this option in the 1Password extension under the gear icon, then Settings > General > Integrate with 1Password app.

    Also: does unlock happen faster with integration disabled? That could be highly informative about where the issue is coming from.

    A Fact-Finding Mission 🕵️‍♂️

    If you'd like us to dig into this in-depth (which we'd be happy to do), it'd be handy to have some data from the extension so we can narrow things down. Here's how you can get that:

    1. Open Safari.
    2. Choose "Safari > "Preferences" > "Advanced" in the menu bar.
    3. Click "Show Develop menu in menu bar"
    4. Choose "Develop > Web Extension Background Pages > 1Password for Safari"
    5. Press Command + A to select everything, and then right click, "Save as" to generate a file.
    6. Turn off the develop menu again from Safari preferences.

    Then, email us at support+extensions@1Password.com, with that file as an attachment, and we'll kick-start the investigation for you. 👍

    And if you do email us at that address, please make sure to include a link to this conversation - that way we know it's you cortig, so everyone's on the same page.

    I hope this provides a helpful start! Thanks again for letting us know you ran into this issue. We'll hope to have it wrapped up for you shortly.