Safari extension still very slow to unlock :-\

For readers of this thread: my understanding is this issue may be specific to 1Password and Safari 15

And the Mac I use where I experience the problem is running Monterey indeed…

Corentin

Those specifics are informative, @corentin, thank you - we'll continue to look into this, and I'll follow the issue personally and let you know if we have anything to report. Thank you for the details here!

(For readers of this thread: my understanding is this issue may be specific to 1Password and Safari 15, but if anyone is running something different, let us know and we'll take that into account)

ref: dev/core/core#8209

Hi 1P_PeterG

Do you think this might be an available-resource issue on the system generally, or does the problem seem to be specific to 1Password?

I see that on a fairly fast Mac with plenty of resources — and not in any other app: It’s definitely a 1Password issue. My interpretation is that root of the problem is the pace of communication between 1Password for Safari and the 1Password app itself.
It’s actually a smoother experience on older Mac stuck in Catalina if I don’t use the 1Password app at all and exclusively use the 1Password for Safari extension.

Corentin

Thanks for the update, snozdop.

I have this issue too on my (fairly old but still good enough for me) Mac mini 2012 running Catalina.

I'm sorry to hear this! I'm not sure if you have any open tickets with us at the moment, but if not we'll be happy to start an investigation on your behalf - you can find us at support+mac@1Password.com. Do you think this might be an available-resource issue on the system generally, or does the problem seem to be specific to 1Password? We'll be happy to take the opportunity to iron out any existing issues around this.

I put my password in and the app closes, but it takes a long time for the Safari field to notice that it is unlocked and offer some logins. The whole process takes much longer than the same process in 1Password 7, which was instantaneous.

I can really see why this would be frustrating. What you've described here makes me wonder what might be going on with the connection between your 1Password app and the extension within Safari. We do have ways of checking that out, so again, feel free to let us know if you'd like us to dig into this in-depth. We'll need to do that over email since it involves discussing specifics of your system, but we're more than happy to chase down the problem as best we can.

Thanks again for letting us know about the issue - we'll do our best to set it right for you!

I have this issue too on my (fairly old but still good enough for me) Mac mini 2012 running Catalina. I wonder if the developers are all working on the latest super-fast M1 powered Macs and haven't seen how slow it is on older models?

Another related issue is that when I get the prompt to Open 1Password in the password field popup, the first click does nothing and I have to click it again to get the 1Password app to appear/launch/come to the front. I put my password in and the app closes, but it takes a long time for the Safari field to notice that it is unlocked and offer some logins. The whole process takes much longer than the same process in 1Password 7, which was instantaneous.

The issue is still very much present with 1Password 8.5.0-83.BETA and 1Password for Safari 2.2.1.
If 1Password is locked and I need a password in Safari, it can take from 20 seconds to a minute to have 1OPassword actually unlocked and offering to identify me.

Corentin

Thank you for this, @corentin. Our developers will continue to dig into this one on our end. Thank you for your patience as they pursue the issue!

Thanks for letting me know 1P_Ben FYI, I can reproduce the same problem on a second Mac with a very similar setup.

Corentin

Thanks cortig! I see the logs have been received by our extensions team. They'll review them and respond to you via email ASAP.

Ben

ref: VHZ-77663-158

There are definitely some communication issues between the two. I played with it this morning to collect the logs you requested and clicking in Safari on Open 1Password was doing nothing…
I eventually opened 1Password through the Finder and unlocked.
Back in Safari, it was still asking me to Open 1Password, but this time I immediately clicked out fo the field and back in and it allowed the plug-in to notice 1Password was unlocked much faster.
I’ll send the logs by email in a minute or so.

Corentin