I always need to restart Safari to get the extension to work again. This happens multiple times a day, but is not linked to a specific event like sleep/wake or inactivity.
It seems to happen more often with different profiles, but it also happens within the same profile.
The result is otoh always the same: I can't seem to be able to unlock 1Password, neither from an input field nor from the extension itself.
It doesn't matter if the 1Password app itself is started or only the menu bar app.
Thank you for those details! I've located your console log and one of my colleagues will reach out to you as soon as they've reviewed the log. Please continue the conversation there.
Since we have a communications channel open via email now, I'm closing this thread.
I'm sorry that 1Password for Safari stops working on your Mac. Our developers are investigating a few known issue with the extension for Safari. So that I can determine whether you're affected by one of these issue, and let you know if there are any fixes or workarounds currently available, I'd like to ask you to send in a console log when reproducing the issue:
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I always need to restart Safari to get the extension to work again. This happens multiple times a day, but is not linked to a specific event like sleep/wake or inactivity.
\n\n
It seems to happen more often with different profiles, but it also happens within the same profile.
\n\n
The result is otoh always the same: I can't seem to be able to unlock 1Password, neither from an input field nor from the extension itself.
\n\n
It doesn't matter if the 1Password app itself is started or only the menu bar app.
I always need to restart Safari to get the extension to work again. This happens multiple times a day, but is not linked to a specific event like sleep/wake or inactivity.
\n\n
It seems to happen more often with different profiles, but it also happens within the same profile.
\n\n
The result is otoh always the same: I can't seem to be able to unlock 1Password, neither from an input field nor from the extension itself.
\n\n
It doesn't matter if the 1Password app itself is started or only the menu bar app.
\n","kudosSumWeight":0,"postTime":"2024-03-20T12:03:54.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser 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Safari extension stopps working","moderationData":{"__ref":"ModerationData:moderation_data:93279"},"body":"
Thank you for those details! I've located your console log and one of my colleagues will reach out to you as soon as they've reviewed the log. Please continue the conversation there.
\n\n
Since we have a communications channel open via email now, I'm closing this thread.
I'm sorry that 1Password for Safari stops working on your Mac. Our developers are investigating a few known issue with the extension for Safari. So that I can determine whether you're affected by one of these issue, and let you know if there are any fixes or workarounds currently available, I'd like to ask you to send in a console log when reproducing the issue:
Please do not post the console log to the forum. This is for your privacy and security.
\n
\n\n
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
\n\n
-Dave
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