It’s Cybersecurity Awareness Month! Join our interactive training session, or learn about security and AI from 1Password experts.
Forum Discussion
dmkahn
7 months agoNew Contributor
Safari extension stops unlocking and filling [See pinned response]
Every day the safari plug in fails to work until I restart Safari. Any idea why? I'm talking about autofill in login boxes. When I click on the 1p icon in the menu bar it spins for a while,...
- 3 months ago
Hello folks,
We’re sorry about the issues that you’ve reported when using 1Password in Safari. We’re happy to share that the latest update to macOS and iOS includes improvements to Safari that resolve a bug where 1Password's suggestion menu would stop working and autofill will stop filling in certain situations.
- If you’re using a Mac, update to macOS version 15.6: Update macOS on Mac
- If you’re using an iPhone or iPad, update to iOS version 18.6: Update iOS on iPhone and iPad
We also recommend taking the time to make sure that you’re using the latest version of 1Password for Safari.Thank you for your patience as we worked with our partners at Apple to resolve the issue. If you're still seeing the issue then please send an email to support@1Password.com so that the team can help further. Since the original issue reported in this thread has been resolved I'll close this thread.
-Dave
B9039
6 months agoOccasional Contributor
Just wanted to chime in as well -- I've had Safari issues including this, and more. Unlike the original poster, mine have persisted much longer than the most recent update, so they may be overlapping but not the same.
Currently I have virtually zero 1password functionality in Safari (with the extension) because I cannot get it unlocked.
- If I click on the 1PW icon in fields to select a login and fill it, hovering brings up a black tooltip that says "Unlock 1Password," but clicking the icon simply does nothing.
- Clicking the 1password icon in my browser toolbar opens the browser extension interface with a "Unlock 1Password" button. Clicking that also does nothing.
- The only ways I can fill my login info is Cmd+\ and using the desktop app to fill, or (since that sometimes also bugs out and just doesn't fill), Cmd+\ followed by manually copying + pasting the login info into the browser.
- Unlocking the Desktop app, either via Cmd+\ or clicking the app icon from text toolbar, dock, or applications folder all work fine
Prior to the unlock issue, for weeks I was able to get 1Password unlocked, but often only via the browser toolbar button, not the icon on login fields. Once the browser extension was unlocked, the icon in login fields would reveal dialogs to either fill or create a new login. There were still a variety of issues:
- Clicking a login in the login field 1Password dropdown would do nothing -- it simply wouldn't fill (I would have to fall back on a Cmd+/ autofill).
- Opening the 1Password dropdown would say there was no login for this site, even though there is, and autofilling from the Desktop app with Cmd+\ worked.
- Generating a new password for a site would work, but I would get a 1Password error that the new password could not be saved or that 1Password could not be unlocked.
All of the other Macs in my family + a friend I set up with a 1Password account all have similar issues. 1 of those is an older (outdated) Intel Mac, but the rest are new M-series ones (with one being brand new); all are up to date.
I've been meaning to create a separate ticket with an array of screenshots so will try to do so soon, but for now, wanted to add a datapoint in case helpful for the development team as they hopefully debug this and push updates!
I will note, its easily possible that restarting my browser or other simple troubleshooting would fix the Unlock issue and temporarily fix some of the others -- but the point of this was to provide troubleshooting intel so the development team could work on not requiring user intervention, so I have not yet restarted. In either case, Safari has had consistent issues for at least all 4 Macs I support in my family, so it does not seem like an isolated fluke to me.
Thanks!
1P_Dave
Moderator
6 months agoI'm sorry that you're running into various issues with 1Password for Safari. I'd like to ask you to create a diagnostics report from 1Password in your browser:
Send a diagnostics report (browser extension)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:
- A link to this thread: https://www.1password.community/discussions/1password/safari-extension-not-working-reliably/154563/replies/155540
- Your forum username: B9039
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
- B90396 months agoOccasional Contributor
Thanks, Dave! I had previously sent an inquiry (same time I wrote on this forum post) with my diagnostic reports for both the Safari extension and the Mac app. I just wrote in and updated that same ticket with a link to this post + my username, and a trove of screenshots of the types of errors I regularly receive.
The ticket number is #ZMC-96611-272.
I've been collecting this primarily in hopes of being helpful to 1Passwords, since I love the product, the support, and you all seem like a fantastic team. I'd like to keep using it and helping it improve.
Thanks for your help.
- 1P_Dave6 months ago
Moderator
Thank you for posting the Support ID. I do see that there's an ongoing conversation over email and I recommend that you continue the conversation there since the support team will have access to the information, and diagnostics reports, that you've already sent in. 🙂
-Dave