Forum Discussion

dmkahn's avatar
dmkahn
New Contributor
7 months ago
Solved

Safari extension stops unlocking and filling [See pinned response]

    Every day the safari plug in fails to work until I restart Safari. Any idea why? I'm talking about autofill in login boxes. When I click on the 1p icon in the menu bar it spins for a while,...
browser extension
macos
  • 1P_Dave's avatar
    1P_Dave
    3 months ago

    Hello folks,

    We’re sorry about the issues that you’ve reported when using 1Password in Safari. We’re happy to share that the latest update to macOS and iOS includes improvements to Safari that resolve a bug where 1Password's suggestion menu would stop working and autofill will stop filling in certain situations.


    We also recommend taking the time to make sure that you’re using the latest version of 1Password for Safari.

    Thank you for your patience as we worked with our partners at Apple to resolve the issue. If you're still seeing the issue then please send an email to support@1Password.com so that the team can help further. Since the original issue reported in this thread has been resolved I'll close this thread.

    -Dave

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
6 months ago

B9039​ 

I'm sorry that you're running into various issues with 1Password for Safari. I'd like to ask you to create a diagnostics report from 1Password in your browser:

Send a diagnostics report (browser extension)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/safari-extension-not-working-reliably/154563/replies/155540
  • Your forum username: B9039


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

B9039's avatar
B9039
Occasional Contributor
6 months ago

Thanks, Dave! I had previously sent an inquiry (same time I wrote on this forum post) with my diagnostic reports for both the Safari extension and the Mac app. I just wrote in and updated that same ticket with a link to this post + my username, and a trove of screenshots of the types of errors I regularly receive.

The ticket number is #ZMC-96611-272.

I've been collecting this primarily in hopes of being helpful to 1Passwords, since I love the product, the support, and you all seem like a fantastic team. I'd like to keep using it and helping it improve.

Thanks for your help.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    6 months ago

    B9039​ 

    Thank you for posting the Support ID. I do see that there's an ongoing conversation over email and I recommend that you continue the conversation there since the support team will have access to the information, and diagnostics reports, that you've already sent in. 🙂

    -Dave