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Forum Discussion
Solved
Safari extension stops unlocking and filling [See pinned response]
Every day the safari plug in fails to work until I restart Safari. Any idea why? I'm talking about autofill in login boxes. When I click on the 1p icon in the menu bar it spins for a while,...
Hello folks,
We’re sorry about the issues that you’ve reported when using 1Password in Safari. We’re happy to share that the latest update to macOS and iOS includes improvements to Safari that resolve a bug where 1Password's suggestion menu would stop working and autofill will stop filling in certain situations.
- If you’re using a Mac, update to macOS version 15.6: Update macOS on Mac
- If you’re using an iPhone or iPad, update to iOS version 18.6: Update iOS on iPhone and iPad
We also recommend taking the time to make sure that you’re using the latest version of 1Password for Safari.Thank you for your patience as we worked with our partners at Apple to resolve the issue. If you're still seeing the issue then please send an email to support@1Password.com so that the team can help further. Since the original issue reported in this thread has been resolved I'll close this thread.
-Dave
Also encountering this quite a bit. It stops working after a long session of browsing, and it also seems to stop almost every time after the computer has gone to sleep. The icon in the toolbar is locked and won't unlock, and the same for the in-field icons. Quick Access works, however. Unfortunately, it seems like the extension is what handles passkeys, which I've been using more and more, so that's kind of a showstopper to Quick Access as a workaround.
- 1P_Dave
Moderator
I'm sorry that you're also running into this issue. Have you see the pinned post in this thread, does the suggestion there help you to workaround the issue by opening the website from a new tab in Safari?
-Dave
1P_Dave I wanted to specifically pay attention to that for a few days before replying. Opening a new tab has done the trick a couple of times, but most of the time, it has not. It also occurred to me that my most common flow is to open a new tab to go to whatever web site; it's actually pretty rare that I reuse a tab, so most of the time when I see the failure, I'm in a fresh tab, anyway. Restarting Safari does the trick, but only temporarily, and that's not a good workaround since I keep a bunch of tabs open (132 right now in 22 windows -- I cleaned up recently) and sometimes have half-composed messages, etc.
