Forum Discussion

dmkahn's avatar
dmkahn
New Contributor
7 months ago
Solved

Safari extension stops unlocking and filling [See pinned response]

    Every day the safari plug in fails to work until I restart Safari. Any idea why? I'm talking about autofill in login boxes. When I click on the 1p icon in the menu bar it spins for a while,...
browser extension
macos
  • 1P_Dave's avatar
    1P_Dave
    3 months ago

    Hello folks,

    We’re sorry about the issues that you’ve reported when using 1Password in Safari. We’re happy to share that the latest update to macOS and iOS includes improvements to Safari that resolve a bug where 1Password's suggestion menu would stop working and autofill will stop filling in certain situations.


    We also recommend taking the time to make sure that you’re using the latest version of 1Password for Safari.

    Thank you for your patience as we worked with our partners at Apple to resolve the issue. If you're still seeing the issue then please send an email to support@1Password.com so that the team can help further. Since the original issue reported in this thread has been resolved I'll close this thread.

    -Dave

1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
6 months ago

rcrump2005​ 

I'm sorry for the frustration. An issue was introduced with Safari 18.4 where Safari stops relaying browser extension messages (from extensions like 1Password for Safari) from the background to interact with websites and our development team is actively working with our friends at Apple to get this fixed. This issue is limited to Safari and other browsers for the Mac, such as Firefox, Brave, Edge, or Chrome, aren't affected. 

As a temporarily workaround, if you do decide to continue using 1Password, try using the 1Password for Mac desktop app's Universal Autofill feature to fill your login credentials in Safari instead of using the browser extension: Use Universal Autofill in apps and browsers on your Mac

-Dave

rcrump2005's avatar
rcrump2005
New Contributor
6 months ago

Dave - what a great workaround!! I will also share this with my 1Password peeps.  THANK YOU!!!

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    6 months ago

    I hope that the workaround helps for now, hopefully the issue will be fixed soon.

    -Dave