Forum Discussion

dmkahn's avatar
dmkahn
New Contributor
7 months ago
Solved

Safari extension stops unlocking and filling [See pinned response]

    Every day the safari plug in fails to work until I restart Safari. Any idea why? I'm talking about autofill in login boxes. When I click on the 1p icon in the menu bar it spins for a while,...
browser extension
macos
  • 1P_Dave's avatar
    1P_Dave
    3 months ago

    Hello folks,

    We’re sorry about the issues that you’ve reported when using 1Password in Safari. We’re happy to share that the latest update to macOS and iOS includes improvements to Safari that resolve a bug where 1Password's suggestion menu would stop working and autofill will stop filling in certain situations.


    We also recommend taking the time to make sure that you’re using the latest version of 1Password for Safari.

    Thank you for your patience as we worked with our partners at Apple to resolve the issue. If you're still seeing the issue then please send an email to support@1Password.com so that the team can help further. Since the original issue reported in this thread has been resolved I'll close this thread.

    -Dave

tomatoandcake's avatar
tomatoandcake
New Contributor
4 months ago

Is this still being investigated?

I notice it's happening a lot to me in Safari - both mobile safari and macOS safari. 

running:

1password extension 8.10.81.1

1Password for Mac 8.10.80 (81080023)

it's to the point it's getting quite frustrating - particularly with passkeys. I'll have it enter my username - prompt for a passkey - only to not show up. 

I'll reboot the browser and it'll work. 

 

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    4 months ago

    tomatoandcake​ 

    I'm sorry for the impact on your workflow. Apple is testing a fix for the issue being discussed in this thread in Safari Technology Preview and hopefully the fix will be released to the stable version of Safari soon.

    For the time being, usually just opening the website in a new tab should get things working again. If it doesn't then restarting Safari (as you mentioned) is another workaround.

    -Dave

    #36808