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Forum Discussion
dmkahn
7 months agoNew Contributor
Safari extension stops unlocking and filling [See pinned response]
Every day the safari plug in fails to work until I restart Safari. Any idea why? I'm talking about autofill in login boxes. When I click on the 1p icon in the menu bar it spins for a while,...
- 3 months ago
Hello folks,
We’re sorry about the issues that you’ve reported when using 1Password in Safari. We’re happy to share that the latest update to macOS and iOS includes improvements to Safari that resolve a bug where 1Password's suggestion menu would stop working and autofill will stop filling in certain situations.
- If you’re using a Mac, update to macOS version 15.6: Update macOS on Mac
- If you’re using an iPhone or iPad, update to iOS version 18.6: Update iOS on iPhone and iPad
We also recommend taking the time to make sure that you’re using the latest version of 1Password for Safari.Thank you for your patience as we worked with our partners at Apple to resolve the issue. If you're still seeing the issue then please send an email to support@1Password.com so that the team can help further. Since the original issue reported in this thread has been resolved I'll close this thread.
-Dave
lmilsfsd
6 months agoNew Contributor
Note for the 1Password team: This issue is beyond frustrating for users, and unlike those of us who check the 1P community for issues, the majority of users have no clue. Reviews for the 1Password for Safari extension on the App Store are abysmal. It's time to get ahead of this and protect 1Password's reputation. Here's my recommendations:
- Publish a community blog post detailing the issue, what steps have been taken to identify and address the issue with Apple, the current status of the fix, and temporary remediation steps as described in this discussion such as using a different browser for the time being or universal auto-fill.
- Publish a statement in the app description of the 1Password for Safari extension page on the App Store detailing the issue, with a link to the blog post.
- Show a prompt upon installation of the 1Password for Safari extension with details of the issue, and a link to the blog post.
- Show a notification bar at the top of the 1Password website, and/or within the portal stating: "Important Notice for 1Password Users within MacOS Safari" linking to the blog post.
- A one-time push notification or app notice within the 1Password for MacOS application is another solid idea.
It's unwise to continue to allow this issue to be left in the wild without proper notice to prospective customers and current users alike. I fully understand the issue is outside of 1Password's control, and a fix requires Apple's assistance. Be transparent about this fact and leverage the mechanisms within 1Password's control, such as notifications and community outreach, to let users know 1Password is aware of the issue, understands the user experience is deeply unsatisfying, and is working towards a swift resolution by prioritizing this issue above all others. Regardless of usage percentage today, 1Password on MacOS / Safari is and will remain the flagship product and integration for the company. Protect your reputation.
1P_Dave
Moderator
4 months agoThank you for the feedback! The team is considering ways to better publicly document known issues like this for folks who aren't already part of the community. I've shared your suggestions internally.
-Dave
PB-49496582