Safari extension stops unlocking and filling [See pinned response]
Every day the safari plug in fails to work until I restart Safari. Any idea why? I'm talking about autofill in login boxes. When I click on the 1p icon in the menu bar it spins for a while,...
We’re sorry about the issues that you’ve reported when using 1Password in Safari. We’re happy to share that the latest update to macOS and iOS includes improvements to Safari that resolve a bug where 1Password's suggestion menu would stop working and autofill will stop filling in certain situations.
We also recommend taking the time to make sure that you’re using the latest version of 1Password for Safari.
Thank you for your patience as we worked with our partners at Apple to resolve the issue. If you're still seeing the issue then please send an email to support@1Password.com so that the team can help further. Since the original issue reported in this thread has been resolved I'll close this thread.
I gave Safari Technology Preview a try, and it fixed some 1Password issues but introduced others. For example, it would get stuck where the extension would be locked, ask for the password (without prompting biometrics), accept the password... and then remain locked. If I had to guess something was broken with the connection to the app, as disabling and re-enabling that would temporarily fix things.
This actually drove me to switch browsers (I'm currently trialing Zen, based on Firefox)... and it's clear how much more reliable 1Password is. Feel free to take this feedback and tell Apple they're losing Safari users over this
Where's the best place to subscribe to know when you think the 1Password / Safari integration is fixed?
Thanks for the reply. We hope to see a fix for the issue being discussed in this thread be released in a future update to Safari. Once we've verified the fix, the team and I will post an update in this thread. 🙂
Thanks for the continued updates! I feel for the position 1Password is in, and am hanging on since 1Password has generally been a stable product and really great team for the many years I've used it.
Is the team still tracking fixes to other issues in the Safari plugin aside from this particular one? I've emailed support about a litany of errors I get on a regular basis, and I don't think they're all tied up in this one problem that is pending resolution from Apple. It'd be good to know if I can expect resolution on those too; their response seemed to put it all on this delay from Apple.
The issue being discussed in this thread is pretty specific but it can manifest as different symptoms:
Unable to unlock 1Password for Safari from the inline menu.
Suggestions don't appear or fill on websites.
Suggestions don't fill from the pop-up.
The team continues to work to address other issues, we just released an update to 1Password for Safari last week with the following fixes/improvements:
If you're experiencing other issues then I recommend that you continue to work with our team over email. They'll be able to confirm if the issues that you're running into are due to a known issue or should be investigate further separately.
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Icon gone Missing","id":"message:158422","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:158422","revisionNum":1,"repliesCount":11,"author":{"__ref":"User:user:21466"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:158422"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:158422"},"body@stripHtml({\"truncateLength\":200})":" Suddenly, no OnePassword icon in Safari menu bar. I have uninstalled and reinstalled the OnePassword for Safari extension. It is in my applications folder. I have made sure it's enabled in Safari ...","body@stringLength":"367","rawBody":"
Suddenly, no OnePassword icon in Safari menu bar.
I have uninstalled and reinstalled the OnePassword for Safari extension. It is in my applications folder.
I have made sure it's enabled in Safari Settings > Extensions.
When I go to View>Customize Toolbar , there's not a OnePassword icon available.
1. 1Password for Safari is in my Applications folder
2. OS 15.5 (24F74). MAC OS Sequoia
I also tried Help>Fix Missing Safari Extension in my desktop version of OnePassword.
","body@stringLength":"248","rawBody":"
I followed all instructions on that page.
1. 1Password for Safari is in my Applications folder
2. OS 15.5 (24F74). MAC OS Sequoia
I also tried Help>Fix Missing Safari Extension in my desktop version of OnePassword.
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Thank you for the second screenshot, that confirms that the issue seems to be affecting 1Password for Safari and not other extensions. Try the following steps (I know that you already tried reinstalling 1Password for Safari but I'd like you to follow these specific steps in order):
\n\n
Make sure that you have a copy of your Emergency Kit and that you're signed into 1Password on another device.
If that still doesn't work then please send an email to support@1Password.com and include a link to this thread so that our support team can investigate further.
\n
-Dave
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Safari Icon gone Missing","moderationData":{"__ref":"ModerationData:moderation_data:158489"},"body":"
I'm sorry that you're still not seeing 1Password in Safari. Can you follow these steps:
\n\n
Open Safari.
\n
Click Safari next to the Apple logo in the menu bar.
\n
Click Settings.
\n
Click Extensions.
\n\n
Can you take a screenshot of this screen and post it here? Can you also tell me if you're using multiple profiles in Safari? If you are then is the 1Password icon missing in all of your Safari profiles?
Thank you for the screenshot. That does look correct to me. If you enable another extension other than 1password that also has a Safari toolbar icon, do you see that extension's icon? Or is it missing as well?
\n
If you can see the other extension's icon then can you send me one more screenshot:
\n\n
Open Safari.
\n
Right-click on the toolbar in Safari.
\n
Click Customize toolbar.
\n\n
Please take a screenshot of the Safari window so that it includes the entire customize toolbar modal as well as the toolbar itself.
Moderator
