Forum Discussion

jg3's avatar
jg3
New Contributor
2 months ago

Safari Password Overlap

This happens in Safari often enough to be annoying but not every time.  I disabled the Safari setting for Auto fill web forms: User names and passwords but then I found I couldn't use my 1Password passkeys (for some reason).  How do I prevent this kind of collision?

macos
  • jg3's avatar
    jg3
    New Contributor
    2 months ago

    Ok, here's what happens when my 1Password browser extension is locked and I need to use a passkey when I have the "Usernames and passwords" option we mentioned un-checked:

    I suppose now that I understand that unlocking the 1Password extension will fix that I can live a full and exciting life, but I guess I would have expected to be prompted to unlock 1Password as would happen if I were going to use a password instead of a passkey.

    Am I missing something?

    Thanks!

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      2 months ago

      jg3 

      I'm sorry that you're running into issues when signing in using a passkey saved in 1Password. I suspect that you're running into a known issue where 1Password for Safari can timeout and pass the passkey request along to macOS.

      So that I can confirm that you're running into this issue, I'd like to ask you to create a diagnostics report from 1Password in your browser:

      Sending Diagnostics Reports (browser extension
      Attach the diagnostics to an email message addressed to support+forum@1password.com.

      With your email please include:

      • A link to this thread: `https://www.1password.community/discussions/1password/safari-password-overlap/151314/replies/151594`
      • Your forum username: `jg3`


      You should receive an automated reply from our BitBot assistant with a Support ID number.  **Please post that number here**.  Thanks very much!

      -Dave

      dev/core/core#31888

      • jorhett's avatar
        jorhett
        Frequent Contributor
        2 months ago

        known issue where 1Password for Safari can timeout and pass the passkey request along to macOS.

        In which "timeout" can be less than 1 second!   I guess thanks Dave for admitting the truth that our business support is unwilling to be honest with us.

        This has made 1Password utterly unusable in Safari, and has actually led to the company downvoting 1Password use company-wide because 

        • 1Password passkeys are unusable in most situations on Mac
        • Technical support just runs in a loop denying this is a known issue and saying it must be something local to us
  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 months ago

    Hello jg3! 👋

    Thanks for reaching out. It looks like you might still have the built-in password manager turned on. Can you confirm that you've completely turned off the built-in password manager using this guide: Turn off the built-in password manager in your browser

    The "Usernames and passwords" option has to be turned off in order to avoid conflicts with the built-in password manager. 

    You did say that you ran into issues with passkeys when that option was turned off before and that definitely isn't right. Are your passkeys saved in 1Password? What happened when you tried to sign in to a website using a passkey? You can find steps on how to save and sign in with passkeys here: Save and sign in with passkeys in your browser

    -Dave

    • jg3's avatar
      jg3
      New Contributor
      2 months ago

      Thanks. I'll disable the last checkbox in Safari/Mac settings and report back if I have passkey issues. It was a while ago, so I don't recall the issue. But yes, I save passkeys in 1Password.