Forum Discussion

Former Member's avatar
Former Member
3 years ago

Save login dialog stuck

This doesn't happen all the time but I've seen it a few times. I have one stuck right now. I am creating an account on a website and for the password, I'm prompted to use the one generated by 1Passwo...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
3 years ago

Hey @TommyV,

Based on the description, it sounds like you might be running into a known issue that our development team are currently investigating I've added your ticket to that issue. This may be caused by some syncing troubles from the browser extension's authentication with our server. I apologize for any interruption in your workflow caused by this issue.

In the meantime, could you try the following to see if it helps?

  1. Lock the 1Password app (which also locks the extension).
  2. Unlock the 1Password app (which also unlocks the extension).

If the issue is still present, then please go through the steps below to fully re-sync your account:

  1. Open your browser.
  2. Right-click the 1Password icon in the browser's toolbar and select "Settings".
  3. Under General, disable "Integrate with 1Password app".
  4. Under Accounts & Vaults, click the ( ⋮ ) three dots to sign out of your account. (This won't be available if "Integrate with 1Password app" is still enabled)
  5. Click "+ Sign in to a new account" to sign back in.

I hope this helps!

ref: dev/core/core#17386