Forum Discussion

Former Member's avatar
Former Member
3 years ago

Search is blank / watchtower doesn’t load

Hi. I was on the 1P beta channel for a long time. Off it now. For a month or more Search has been blank and returns no results. Watchtower just spins.

My desktop apps work just fine from the same data source. I’ve tried deleting the app and reinstalling. I moved from 15.6 to 16.0 as well. No change. Help

3 Replies

  • @loubrothers

    I'm happy to hear that everything is now working after the reinstall. 🙂

  • Former Member's avatar
    Former Member

    Hi David. Turns out I deleted and reinstalled once again and everything works well now. No clue what caused the earlier issue.

  • Hello @loubrothers! 👋

    I'm sorry to hear that both Search and Watchtower aren't working in 1Password on your iPhone. Can you reproduce both issues one more time and then I'd like to ask you to create a diagnostics report from your iOS device:

    Sending Diagnostics Reports (iOS)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    The report will be in zip format. Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!