Forum Discussion
Can't login into 1Password app on windows in Canada
Hi loopless1,
Thanks for reporting this! We've been able to re-create the same issue and I've filed it as a bug to be investigated.
#37979
Thanks. Glad it was reproduced!
- Former Member3 years ago
Hey @rb_stern! Sorry for the delay in response. With the 1Password extension in the browsers you mentioned, I want to note the following:
- There is a built-in extension for Safari that is installed when you set up the 1Password 7 app on your computer. If enabled, then this extension locks and unlocks in sync with the 1Password app.
- The classic extension, which is used in browsers outside of Safari, is also a companion extension. It locks and unlocks in sync with the 1Password app.
- If you have the new extension set up in Brave instead, then that extension is a standalone tool. However, the new extension does have a feature which links to the app called shared lock state. This feature is on by default. With it on, if you lock/unlock the app, the extension will lock/unlock as well.
Essentially, if you unlock the 1Password app and then use the browser, any of the above extensions will also be unlocked. The idea behind that is to make the lock/unlock process easier so that you only have to do it from the app. It is not insecure, as the extensions will not be unlocked unless you've taken action to unlock the app. Your Account Password or Fingerprint ID is still required.
I have two questions:
Is the description above consistent with the behavior that you're seeing? If not, then I'd like to get more details about what's going on so that I can see if there's potentially something broken.
Are you looking to perhaps keep the extensions independent from the app so that you're asked to unlock them anytime you open or close the browser? It's possible to do this with the new extension. Let me know if you're interested in it.
I look forward to hearing from you again.