Forum Discussion

richr's avatar
richr
New Contributor
7 months ago

Secret key

I created my account on my iphone but I cannot find my secret key after i created it and saved it. Is there a way to create a new one?
passkeys
richr's avatar
richr
New Contributor
7 months ago

I have been unable to sign in because when I try to log in it is asking for e-mail and secret key since I don't know what it is I can't sign in.

  • 1P_SimonH's avatar
    1P_SimonH
    Icon for Community Manager rankCommunity Manager
    7 months ago

    richr​,

    Is there any chance you printed out or saved your Emergency Kit? You would have downloaded it when you created your account on  1Password.com . If you don't remember saving your Emergency Kit, look in your Downloads folder for a PDF file named "1Password Emergency Kit".

    If you’ve created a recovery code for your account, you can also use this to restore your account access. Look in your downloads folder for a TXT file named "1Password Recovery Code." You can find more information on recovery code:   https://support.1password.com/recovery-codes/ 

    Let me know if neither of those files are turning up!

    • richr's avatar
      richr
      New Contributor
      7 months ago

      I looked everywhere on myIphone and could not find the emergency kit, secret key or recovery codee and I don't remember printing it sorry.

      • 1P_Timothy's avatar
        1P_Timothy
        Icon for Community Manager rankCommunity Manager
        7 months ago

        Thanks for checking that richr​.

        If you don't have your Secret Key, Emergency Kit, or recovery code, and you're not logged into 1Password on any device or browser, I'm sorry to say the next option may be to start over with a new 1Password account. I understand this is not great news, and I'm very sorry for any trouble. 

        If you'd like to look at next steps, I would suggest getting in touch with our team via email. They'll be able to help ensure any billing is appropriately cancelled and restarted on a new account, which we can't dive into here on the Community. 

        You can get in touch with support by sending an email to support@1password.com. With your message include a link to this thread (https://www.1password.community/discussions/1password/secret-key/157398), and your username (richr). You'll receive an automated reply with a ticket number. You can post that here and we'll help make sure your message ends up in the right place. 

        If you have any questions, or if there's anything we can help with, just let us know. Thanks again.