Forum Discussion

Fedup's avatar
Fedup
Dedicated Contributor
1 year ago
Solved

Secure Note missing text unless edited

I went to a secure note to look for some information and the note itself was a lot shorted text wise that it should be and was missing key information I was looking for. I went to edit the note and ...
windows
  • 1P_Dave's avatar
    1P_Dave
    1 year ago

    Hello! đź‘‹

    Thanks so much for taking the time to share this with the community, I know how frustrating this can be. This is a known issue that our development team is actively investigating. In certain cases, the contents of a Secure Note can become truncated, particularly when:

    • A line begins with four or more spaces, or is indented after a paragraph break (an empty line)
    • Text is wrapped in angled brackets (< >)


    As a temporary workaround, you can turn off Markdown formatting (1Password → Settings → “Format secure notes using Markdown”). That said, I understand this isn’t ideal for everyone.

    We do have a bug report filed in our developers’ backlog, and the team is working toward a fix in a future update.

    -Dave

    Issue=EE-156

elwyn's avatar
elwyn
New Contributor
11 months ago

I encountered this problem today (Windows version 8.10.78) and would count it as a significant defect since it causes information to be silently truncated when viewing in Windows. I thought the information was lost until I hit the edit button and it appeared. This was marked as "Solved" on the basis that the development team were aware of the issue and actively working on it, but that was 5 months ago. Is there an ETA for a fix? Thx

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    11 months ago

    elwyn​ 

    The issue is still open in our development team's backlog and I've added your report there. I'm sorry for the disruption to your workflow. For the time being, until the issue is fixed, try this workaround.

    -Dave

  • johnmahoney's avatar
    johnmahoney
    New Contributor
    11 months ago

    This been a known issue for more than 5 months. I found the issue described on reddit 2 years ago. I think I found the go- around on reddit too. (I am using an MAC laptop and an iPhone, both with up-to-date software & OS.

    https://www.reddit.com/r/1Password/comments/16npilu/securenote_truncation_on_android/

    Work around is to remove leading TABs or fewer than 4 leading SPACEs.