Forum Discussion

kapsiR's avatar
kapsiR
Occasional Contributor
4 years ago

Security with "Use the Trusted Platform Module with Windows Hello"

When using "Use the Trusted Platform Module with Windows Hello", 1Password prompts with a security warning. - How can another app gain access to 1Password with this setting? - Is there a way ...
windows
ag_mike_d's avatar
ag_mike_d
Icon for 1Password Team rank1Password Team
3 years ago

Hello again Nusaram,

I'm sorry to hear of the troubles with Windows Hello not surviving a restart.

Can you please try the below list of steps after a reboot of your device:
1. Open 1Password and enter your account password.
1. When the Windows Hello prompt appears, enter your PIN, fingerprint, etc.
1. Completely exit 1Password by right-clicking the icon in the system tray and selecting Quit.
1. Try relaunching 1Password 8 for Windows.
1. If that works, try once again but this time reboot your PC and open 1Password.

If you still see issues after this reboot, could you try re-enrolling your Windows Hello data by removing and then re-adding all of your Windows Hello options, such as face, fingerprint and PIN? If the option to remove the PIN is greyed out, you may need to disable the option to only allow Windows Hello sign-in for Microsoft accounts on this device first.

Let us know how this goes. Thanks!