It’s Cybersecurity Awareness Month! Join our interactive training session, or learn about security and AI from 1Password experts.
Forum Discussion
kapsiR
4 years agoOccasional Contributor
Security with "Use the Trusted Platform Module with Windows Hello"
When using "Use the Trusted Platform Module with Windows Hello", 1Password prompts with a security warning.
- How can another app gain access to 1Password with this setting?
- Is there a way ...
ag_mike_d
1Password Team
3 years agoHello @Digitalatlas,
Thanks for your message here. I've reached out to the team for some help with your troubles with Windows Hello. Can you confirm that the Windows Hello prompt is still not appearing after following the below steps?
1. Open and unlock 1Password with your account password.
2. Manually lock 1Password (Ctrl + Shift + L
).
3. Open and unlock 1Password.
If the Windows Hello prompt appears, this is expected behaviour and you are required to unlock 1Password with your account password after rebooting your device or the 1Password process was completely terminated.
Does your device have a hardware Trusted Platform Module (TPM) 2.0 and can you confirm it is not disabled? If so, Windows Hello can persist through reboots by following this guide: Manage your settings - Windows Hello
Please let us know how these steps go. We'll be here to help with any additional questions you have.