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LarryMcJ
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3 years ago

Seeing "Customize your Home Screen" when opening the 1Password app

Using the latest iOS version, here’s yet another quirk that just started happening a couple of days ago.

About 25% of the time when I tap 1Password to open it, I am greeted with the display for “Customize your Home Screen”. My home screen has been customized ever since it’s been an option, so why am I suddenly and repeatedly being asked to customize it again?

ios
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Using the latest iOS version, here’s yet another quirk that just started happening a couple of days ago.

\n\n

About 25% of the time when I tap 1Password to open it, I am greeted with the display for “Customize your Home Screen”. My home screen has been customized ever since it’s been an option, so why am I suddenly and repeatedly being asked to customize it again?

","body@stringLength":"376","rawBody":"

Using the latest iOS version, here’s yet another quirk that just started happening a couple of days ago.

\n\n

About 25% of the time when I tap 1Password to open it, I am greeted with the display for “Customize your Home Screen”. My home screen has been customized ever since it’s been an option, so why am I suddenly and repeatedly being asked to customize it again?

\n","kudosSumWeight":0,"postTime":"2023-05-15T05:29:06.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:ios","text":"ios","time":"2025-01-27T11:33:30.736-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:69331_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":565},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"Using 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Seeing \"Customize your Home Screen\" when opening the 1Password app","moderationData":{"__ref":"ModerationData:moderation_data:69350"},"body":"

LarryMcJ

\n\n

Yep, this was fixed in the most recent TestFlight beta:

\n\n
\n

We’ve fixed an issue that caused the Home tab to be empty when opening 1Password after it locked in the background.

\n
\n\n

— from 1Password Releases – iOS beta

\n\n

Thanks for letting us know it's worked for you. :)

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FWIW, for me this is not occurring in the latest beta.

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Hello @stukey,

\n\n

Thanks for your message. I'm sorry to hear of the troubles and for any frustration this has caused.

\n\n

I don't have any further news to share at this time, but recommend keeping 1Password up-to date as well as an eye on 1Password Releases, to ensure you're getting a fix as soon as it is available.

\n\n

We appreciate your continued patience.

\n\n

ref: dev/core/core#20983

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I am also experiencing this issue and it is very frustrating. I reported it months ago and was told the devs were working on a fix, but months later it is still happening nearly every time I use 1Password on my iPhone and iPad. If anything it has got worse and more frequent with the latest few versions. I understand the new version of 1PW was a major rewrite (I participated in the betas last year), but it is frustrating how buggy and how many niggles remain in this version so long after release. I really hope this issue gets fixed soon. Thanks!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-06-23T00:06:23.000-07:00","lastPublishTime":"2023-06-23T00:06:23.000-07:00","metrics":{"__typename":"MessageMetrics","views":6},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/cmstMy1DRFhYZXM\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/cmstMy1DRFhYZXM","height":479,"width":478,"mimeType":"image/png"},"Rank:rank:3":{"__typename":"Rank","id":"rank:3","position":2,"name":"Moderator","color":"333333","icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/cmstMy1DRFhYZXM\"}"},"rankStyle":"FILLED"},"User:user:55":{"__typename":"User","id":"user:55","uid":55,"login":"1P_Dave","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-10-22T11:53:31.226-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/t5/s/cuxzj43862/images/dS01NS05Zk5NUTA?image-coordinates=15%2C0%2C544%2C529"},"rank":{"__ref":"Rank:rank:3"},"entityType":"USER","eventPath":"community:cuxzj43862/user:55"},"ModerationData:moderation_data:69346":{"__typename":"ModerationData","id":"moderation_data:69346","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:69346":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:55"},"id":"message:69346","entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:69331/message:69346","revisionNum":1,"uid":69346,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:69331"},"conversation":{"__ref":"Conversation:conversation:69331"},"subject":"Re: Seeing \"Customize your Home Screen\" when opening the 1Password app","moderationData":{"__ref":"ModerationData:moderation_data:69346"},"body":"

Fooligan

\n\n

I'm sorry for the frustration. I've added your report to our internal work item for the issue so that our developers know that you're affected.

\n\n

-Dave

\n\n

ref: dev/core/core#20983

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+1

\n\n

I have had this bug for quite a while now and have to do the Items <—> Home dance pretty much every time I open 1Password. While it is not a huge issue it does make the experience frustrating and less convenient.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"209","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-06-17T06:24:12.000-07:00","lastPublishTime":"2023-06-17T06:24:12.000-07:00","metrics":{"__typename":"MessageMetrics","views":4},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:69344":{"__typename":"ModerationData","id":"moderation_data:69344","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:69344":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:13824"},"id":"message:69344","entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:69331/message:69344","revisionNum":1,"uid":69344,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:69331"},"conversation":{"__ref":"Conversation:conversation:69331"},"subject":"Re: Seeing \"Customize your Home Screen\" when opening the 1Password app","moderationData":{"__ref":"ModerationData:moderation_data:69344"},"body":"

DinoTimHortons: I'm hopeful things will work out. Perhaps I'm in the minority, but I do see the necessity to move to their current development model because I've been in the software industry for the past 35 years. It doesn't create my UI of choice, but sometimes we have to endure some bad to get to the good. I've been using 1P since it started, so I'm likely not going to bail now.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-06-15T11:34:37.000-07:00","lastPublishTime":"2023-06-15T11:34:37.000-07:00","metrics":{"__typename":"MessageMetrics","views":3},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:15":{"__typename":"Rank","id":"rank:15","position":13,"name":"New Contributor","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:8708":{"__typename":"User","id":"user:8708","uid":8708,"login":"DinoTimHortons","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-01-18T03:56:50.000-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.1password.community/t5/s/cuxzj43862/m_assets/avatars/default/avatar-10.svg?time=0"},"rank":{"__ref":"Rank:rank:15"},"entityType":"USER","eventPath":"community:cuxzj43862/user:8708"},"ModerationData:moderation_data:69343":{"__typename":"ModerationData","id":"moderation_data:69343","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:69343":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:8708"},"id":"message:69343","entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:69331/message:69343","revisionNum":1,"uid":69343,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:69331"},"conversation":{"__ref":"Conversation:conversation:69331"},"subject":"Re: Seeing \"Customize your Home Screen\" when opening the 1Password app","moderationData":{"__ref":"ModerationData:moderation_data:69343"},"body":"

1P_Dave

\n\n

Thanks! I hope something pans out sooner rather than later.

\n\n

LarryMcJ

\n\n

Indeed! It's difficult since I've been using 1Password since forever, there are certain categories of data & features that doesn't transfer over with iCloud Keychain. As you can imagine, I'm feeling a tad bit \"stuck\" neither able to move away from this bug nor to another password manager which just adds to my overall frustration on this ever-present issue.

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Thanks, Dave!

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DinoTimHortons

\n\n

I'm sorry for the frustration. Our team is working on resolving the issue as quickly as possible.

\n\n

ref: ZRT-86582-759

\n\n

LarryMcJ

\n\n

Our developers have coded a fix for the issue and we're testing it internally. It didn't make the most recent beta version but hopefully we'll be able to release the fix as soon as possible if testing continues to go well.

\n\n

-Dave

\n\n

ref: dev/core/core#20983

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