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LarryMcJ
3 years agoSuper Contributor
Seeing "Customize your Home Screen" when opening the 1Password app
Using the latest iOS version, here’s yet another quirk that just started happening a couple of days ago.
About 25% of the time when I tap 1Password to open it, I am greeted with the display for “C...
DinoTimHortons
3 years agoNew Contributor
I’m having the same issue on my end. Why aren’t more people complaining about this ongoing issue? It’s on both my iPhone & iPad. Replicated by setting “Auto Lock on Exit” to anything outside 1-2 minutes. For example 10 minutes, Within that 10 minute window, go back to 1Password a couple of times (perhaps after 1-3 minutes) doing other tasks on your device.
I’m honestly getting tired of this bug, I keep my Phone Banking PINs on 1Password and while getting to CS takes some time, when I get to the automated IVR to enter the PIN and quickly minimize the dialpad & go back to 1Password, only to be greeted with “Customize your home screen” and having to quickly hit the bottom items row to make everything re-appear again. The iPad doesn’t even have a bottom row and I have to hide/show the sidebar column to force it to re-appear! It’s frustrating. Team, can someone put this on priority?
I highlighted the same on another separate thread about this a months or two ago. What gives? 1 Password 7 was honestly the least buggiest experience I had (if at all), with 1Password 8, there’s 1 bug after fixing another. As possibly inferred from the words in this lengthy post. I’m again, truly frustrated beyond words. Already considering options to move away from 1Password and to iCloud Keychain. On a separate note, the company I work for is one of your biggest clients, and has a slack channel, I see questions and comments on this bug at least once a week!
& yes I also created a support ticket highlighting this. The usual, “yes, our devs are aware and working on it” message follows. You may wish to refer to that original post in the other thread for the ticket number and further references.