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waddupcase's avatar
waddupcase
New Contributor
1 hour ago

Seeing "Offline. Changes won't appear on your other devices until Password reconnects."

I am seeing this error when trying to look at an attachment:

"Offline. Changes won't appear on your other devices until Password reconnects."

Nothing is different on my side though. I've tried signing out and back in, but same issue. 

I do see an active incident on the Status page for the `op` CLI - is the GUI app using the CLI to download attachment files, or something like that?

1password.com
macos

4 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    10 minutes ago

    Hello waddupcase​! 👋

    I'm sorry that you're running into issues when viewing some of your files. Earlier today, our development team addresses and issue where users were unable to retrieve documents across multiple platforms. This included degraded performance or failures when attempting to access documents via the CLI as well as through the 1Password app: Degraded performance for retrieving documents

    Originally the issue was thought to be limited to the CLI but our status page was updated when the scope of the issue was clarified. 

    The issue is now resolved. Please lock and unlock 1Password and then try to view your files again. Let me know if you still see any issues. 

    -Dave

  • waddupcase's avatar
    waddupcase
    New Contributor
    1 hour ago

    Some sort of outage is currently preventing me from downloading attachments - ideally all attachments would be available locally, by default, all the time.

    Could you consider making this the default behavior?

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      6 minutes ago

      Thank you for the feedback! The 1Password app caches files on your device when you view them but I can see how enforcing that all files are cached locally would be useful and I've filed a feature request on your behalf. 

      -Dave

      CFP-19380

      • waddupcase's avatar
        waddupcase
        New Contributor
        1 minute ago

        Thanks Dave, I appreciate it. I needed those files at the exact moment that your outage happened, and a few things come to mind:

        1. The error message did not communicate what was actually going on - it made it seem like it was an issue on my side, and I spent a bunch of time trying to debug it - ideally this error message would be more accurate, and would direct users to the Status Page and show if any active incidents are relevant to the error.
        2. All attachments should be available locally, cached, by default (at least on Desktop apps). The cloud side should simply be there for backup and sync.

        Thanks for listening, I appreciate your engagement here!