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westy's avatar
westy
New Contributor
2 years ago

Selecting ‘password’ prompt at a sign in brings up Authenticator and iCloud Keychain menu

When I go to sign in to a site or app on my iphone I get presented with the ‘password’ button to select. I pick that but instead of 1password coming up a menu with ‘Authenticator’ and ‘icloud keychain’ appears from the bottom of the screen. This didn’t used to happen, so I’m guessing it’s a configuration I have changed by accident but I can’t find out what. Any help or suggestions greatly appreciated!

1Password Version: 8.10.6
Extension Version: Not Provided
OS Version: 15.7.5
Browser:_ Safari
Referrer: forum-search:https://1password.community/search?Search=Selecting%20%E2%80%98password%E2%80%99%20prompt%20at%20a%20sign%20in%20brings%20up%20Authenticator%20and%20iCloud%20Keychain%20menu

ios

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  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    I'm happy to hear that everything is working now. 😊

    -Dave

  • westy's avatar
    westy
    New Contributor
    2 years ago

    Hi Dave, Thanks for the quick reply. You got it in one! Not sure when I changed the settings but it was on for authenticator and not for 1password. Changed and sorted.

    Thanks again.
    Richard.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Hello westy! 👋

    I'm sorry that 1Password isn't appearing when you try to sign in to an app or website on your iPhone. As a first step, I would like you to make sure that you have turned on AutoFill to work with 1Password:

    1. On the Home screen, tap Settings.
    2. Tap Passwords > Password Options.
    3. Turn on AutoFill Passwords.
    4. Select 1Password.
    5. De-select any other password managers listed here.

    Then try to fill your login again using this guide: Use 1Password to fill and save on your iPhone and iPad

    Let me know if that doesn't work. 🙂

    -Dave

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‘password’ prompt at a sign in brings up Authenticator and iCloud Keychain menu","id":"message:70931","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:6047"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:70931"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:70931"},"body":"

When I go to sign in to a site or app on my iphone I get presented with the ‘password’ button to select. I pick that but instead of 1password coming up a menu with ‘Authenticator’ and ‘icloud keychain’ appears from the bottom of the screen. This didn’t used to happen, so I’m guessing it’s a configuration I have changed by accident but I can’t find out what. Any help or suggestions greatly appreciated!

\n\n
\n\n

1Password Version: 8.10.6
\nExtension Version: Not Provided
\nOS Version: 15.7.5
\nBrowser:_ Safari
\nReferrer: forum-search:https://1password.community/search?Search=Selecting%20%E2%80%98password%E2%80%99%20prompt%20at%20a%20sign%20in%20brings%20up%20Authenticator%20and%20iCloud%20Keychain%20menu

","body@stringLength":"783","rawBody":"

When I go to sign in to a site or app on my iphone I get presented with the ‘password’ button to select. I pick that but instead of 1password coming up a menu with ‘Authenticator’ and ‘icloud keychain’ appears from the bottom of the screen. This didn’t used to happen, so I’m guessing it’s a configuration I have changed by accident but I can’t find out what. Any help or suggestions greatly appreciated!

\n\n
\n\n

1Password Version: 8.10.6
\nExtension Version: Not Provided
\nOS Version: 15.7.5
\nBrowser:_ Safari
\nReferrer: forum-search:Selecting ‘password’ prompt at a sign in brings up Authenticator and iCloud Keychain menu

\n","kudosSumWeight":0,"postTime":"2023-05-31T05:29:32.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:ios","text":"ios","time":"2025-01-27T11:33:30.736-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:70931_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":731},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"When I go to sign in to a site or app on my iphone I get presented with the ‘password’ button to select. 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Selecting ‘password’ prompt at a sign in brings up Authenticator and iCloud Keychain menu","moderationData":{"__ref":"ModerationData:moderation_data:70934"},"body":"

I'm happy to hear that everything is working now. 😊

\n\n

-Dave

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Hi Dave, Thanks for the quick reply. You got it in one! Not sure when I changed the settings but it was on for authenticator and not for 1password. Changed and sorted.

\n\n

Thanks again.
\nRichard.

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Hello westy! 👋

\n\n

I'm sorry that 1Password isn't appearing when you try to sign in to an app or website on your iPhone. As a first step, I would like you to make sure that you have turned on AutoFill to work with 1Password:

\n\n
    \n
  1. On the Home screen, tap Settings.
    2. \n
  2. Tap Passwords > Password Options.
    3. \n
  3. Turn on AutoFill Passwords.
    4. \n
  4. Select 1Password.
    5. \n
  5. De-select any other password managers listed here.
    6. \n
\n\n

Then try to fill your login again using this guide: Use 1Password to fill and save on your iPhone and iPad

\n\n

Let me know if that doesn't work. 🙂

\n\n

-Dave

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