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Forum Discussion
sashk
7 months agoNew Contributor
Settings were reset and Touch ID isn't working
When I thought 1Password couldn't become more problematic, it found a new way to surprise me. Few days ago, while troubleshooting why "Unlock with Apple Watch" suddenly stopped working, 1Password decided to stop displaying the preferences window entirely. Pressing cmd+, resulted in no response. The same issue occurred when trying to check for updates, and the problem persists across other functionalities.
What am I doing wrong? No other 1password windows visible. How it can be?
But fine, I figured out how to force 1password to show preferences window. Now back to troubleshooting unlock with Apple Watch. Mac unlocks perfectly fine, but 1Password doesn't.
I saw a suggestion to roll back to 8.10.34 version, but since I didn't find it for download, I upgraded to latest beta, which lists this problem as resolved. Still no luck.
While upgrading to the latest beta (8.10.38-59), I got an error message that "Some of your settings were reset". Which settings? Why they were reset?
Anyway, Unlock with Apple Watch doesn't work.
1Password Version: 8.10.38-59
Extension Version: Not Provided
OS Version: 14.6
Browser: Safari, Chrome, Firefox
- 1P_Dave
Moderator
Hello sashk! 👋
I'm sorry that you're running into a few different issues with 1Password on your Mac. I'm glad that you were able to open the app's Settings window. So that I can investigate the Touch ID and settings issue further, I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
support+forum@1password.com
.With your email please include:
- A link to this thread: https://1password.community/discussion/147490/settings-were-reset-and-touch-id-isnt-working/p1?new=1
- Your forum username:
sashk
- Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
- sashkNew Contributor
I sent an email, but never received the support id number (iCloud), resent email from another mailbox -- same, no response. Perhaps your support email is going to /dev/null?
- 1P_Dave
Moderator
I'm sorry that you didn't receive an auto-reply. Did you send the email to the following specific address:
support+forum@1Password.com
I'm not seeing an email from the email address that you use for the forum. Did you use a different email address? Can you check your spam/junk folder?
-Dave
- sashkNew Contributor
I sent to email you mentioned and I used a different email, actually two other emails.
- 1P_Dave
Moderator
I believe that I've located your emails and I see that we've sent you a few replies. Can you check your spam/junk folder of all of the email addresses that you used to see if our responses ended up there?
-Dave
ref: LBY-87974-712
- sashkNew Contributor
Dave,
Thanks. Is email starts with a@ and ab@?
Or with letter “i“? - 1P_Dave
Moderator
I see that you were able to respond to my colleague's email. If you have any other questions then please continue the conversation there.
To prevent duplication of efforts, I'll close this thread.
-Dave
ref: LBY-87974-712