The new version has a keyboard shortcut Command-Shift X to bring up one pass. This is also strikethrough in google docs, which I use all the time. I tried to disable in preferences, but didnʻt find it. I tried to overwrite it but it didnʻt work. Can this be disabled or set back to the one I prefer? Thanks!
1Password Version: Not Provided Extension Version: Not Provided OS Version: Not Provided
@honzaf, thanks for getting back to us.
I understand that you can't try the shortcut I suggested. Could you tell me which specific shortcut you tried to add to activate the 1Password extension before the shortcut setting reverted back?
I was resetting it repeatedly, and it kept coming back. Yesterday, I set it to different combination - now I looked and it is back to the original combination again. So neither approach works.
I'm sorry that you're seeing the shortcut reset. Are you changing the keyboard shortcut to an alternative key combination or are you leaving it blank? If it's the latter then can you try entering an alternative key combination?
If that still doesn't work then can you tell me which alternative key combination you set before the shortcut reset?
I experience the same issue as @philipm. I remove the annoying shortcut ⇧⌘X (Chrome), and after some time, it comes back. Super annoying because I never use the 1Password shortcut to open the pop-up, but I do use Google Workspace all the time.
I'm sorry that you're also seeing the shortcut switch back. Can you use the instructions in my previous post to send in both a console log and diagnostics report so that the team can investigate further?
I'm glad to hear that the workaround helps. I've passed along your feedback to the team so that it helps inform a more permanent solution for the future.
@philipm
I'm sorry to hear that the shortcut is changing back on your device. The team would like to investigate further. Can you please change the shortcut one more time and then, the next time that the shortcut changes back, can you please send us the following:
Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread. You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
For the avoidance of doubt, the workaround posted/updated by Joy_1P on July 13th/14th 2023 is only temporarily effective (the chrome extension steals the shortcut back reasonably soon afterwards. If you cannot get this right, should we be trusting you to get the security stuff right?
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takes over","id":"message:118359","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:118359","revisionNum":1,"repliesCount":56,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:118359"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:118359"},"body":"
The new version has a keyboard shortcut Command-Shift X to bring up one pass. This is also strikethrough in google docs, which I use all the time. I tried to disable in preferences, but didnʻt find it. I tried to overwrite it but it didnʻt work. Can this be disabled or set back to the one I prefer? Thanks!
\n\n\n\n
1Password Version: Not Provided \nExtension Version: Not Provided \nOS Version: Not Provided
","body@stringLength":"550","rawBody":"
\n\n
.
\n\n
The new version has a keyboard shortcut Command-Shift X to bring up one pass. This is also strikethrough in google docs, which I use all the time. I tried to disable in preferences, but didnʻt find it. I tried to overwrite it but it didnʻt work. Can this be disabled or set back to the one I prefer? Thanks!
\n\n\n\n
1Password Version: Not Provided \nExtension Version: Not Provided \nOS Version: Not Provided
\n","kudosSumWeight":2,"postTime":"2022-04-01T11:08:40.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:118359_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":3182},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"...ind it. I tried to overwrite it but it didnʻt work. Can this be disabled or set back to the one I prefer? Thanks! \n\n \n\n 1Password Version: Not Provided \nExtension Version: Not Provided \nOS V...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxNTUzMTksMTE4NDA0","node":{"__ref":"ForumReplyMessage:message:118404"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxNTUzMTksMTE4NDAz","node":{"__ref":"ForumReplyMessage:message:118403"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxNTUzMTksMTE4NDAy","node":{"__ref":"ForumReplyMessage:message:118402"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxNTUzMTksMTE4NDAx","node":{"__ref":"ForumReplyMessage:message:118401"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxNTUzMTksMTE4NDAw","node":{"__ref":"ForumReplyMessage:message:118400"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxNTUzMTksMTE4Mzk5","node":{"__ref":"ForumReplyMessage:message:118399"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxNTUzMTksMTE4Mzk4","node":{"__ref":"ForumReplyMessage:message:118398"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxNTUzMTksMTE4Mzk3","node":{"__ref":"ForumReplyMessage:message:118397"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxNTUzMTksMTE4Mzk2","node":{"__ref":"ForumReplyMessage:message:118396"}},{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxNTUzMTksMTE4Mzk1","node":{"__ref":"ForumReplyMessage:message:118395"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxNTUzMTksMTE4Mzk1","hasPreviousPage":true,"startCursor":"MjUuNHwyLjF8aXwxMHwzOTowfGludCwxNTUzMTksMTE4NDA0"}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"Conversation:conversation:118359":{"__typename":"Conversation","id":"conversation:118359","solved":false,"topic":{"__ref":"ForumTopicMessage:message:118359"},"lastPostingActivityTime":"2025-06-30T04:26:24.100-07:00","lastPostTime":"2025-06-30T04:26:24.100-07:00","unreadReplyCount":56,"isSubscribed":false},"ModerationData:moderation_data:118359":{"__typename":"ModerationData","id":"moderation_data:118359","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:118359_1":{"__typename":"Revision","id":"revision:118359_1","lastEditTime":"2022-04-01T11:08:40.000-07:00"},"CachedAsset:theme:customTheme1-1750925668977":{"__typename":"CachedAsset","id":"theme:customTheme1-1750925668977","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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@honzaf, thanks for getting back to us. \nI understand that you can't try the shortcut I suggested. Could you tell me which specific shortcut you tried to add to activate the 1Password extension before the shortcut setting reverted back?
I was resetting it repeatedly, and it kept coming back. Yesterday, I set it to different combination - now I looked and it is back to the original combination again. So neither approach works.
I'm sorry that you're seeing the shortcut reset. Are you changing the keyboard shortcut to an alternative key combination or are you leaving it blank? If it's the latter then can you try entering an alternative key combination?
\n\n
If that still doesn't work then can you tell me which alternative key combination you set before the shortcut reset?
I experience the same issue as @philipm. I remove the annoying shortcut ⇧⌘X (Chrome), and after some time, it comes back. Super annoying because I never use the 1Password shortcut to open the pop-up, but I do use Google Workspace all the time.
I'm sorry that you're also seeing the shortcut switch back. Can you use the instructions in my previous post to send in both a console log and diagnostics report so that the team can investigate further?
I'm glad to hear that the workaround helps. I've passed along your feedback to the team so that it helps inform a more permanent solution for the future.
\n\n
@philipm
\n\n
I'm sorry to hear that the shortcut is changing back on your device. The team would like to investigate further. Can you please change the shortcut one more time and then, the next time that the shortcut changes back, can you please send us the following:
Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread. You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
For the avoidance of doubt, the workaround posted/updated by Joy_1P on July 13th/14th 2023 is only temporarily effective (the chrome extension steals the shortcut back reasonably soon afterwards. If you cannot get this right, should we be trusting you to get the security stuff right?
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