Forum Discussion

Former Member's avatar
Former Member
4 years ago

Since 7.9.3, TouchID no longer works. Always seeks master password. Browser extension warnings.

Since upgrading to 7.9.3 several days ago, I have had multiple issues with 1P and the 1P Chrome Browser extension.

  • 1P no longer accepts TouchID authentication, even though this is enabled in preferences. Always requires Master Password. Very annoying, as if I've been away for 5 mins, I need to re-enter my password, which is 36 Chars long.
  • The Chrome Browser extension continually states "Chrome has an update available. Restart Chrome to install the update and reconnect with 1Password". I have restarted multiple times, without effect. I have deleted and re-added the 1P browser extension, without effect

1Password Version: 7.9.3
Extension Version: 4.7.5.90
OS Version: MacOS 12.2

browser extension

6 Replies

  • Former Member's avatar
    Former Member
    4 years ago

    Hey everyone! Thanks for sharing your experiences. There was a big update to Chrome recently. In response, our developers had to update 1Password 7 on Mac so that things could work with Chrome smoothly. If you're repeatedly getting a message about the Chrome update, or if you've updated but cannot use Touch ID, please make sure that you have the latest version of 1Password (v 7.9.3) from our website: https://support.1password.com/get-the-apps/

    If you're still having trouble after that, please fully quit Chrome, fully quit 1Password, and test things out once more. Let me know how things go @BirdyOz @sharwass Daviduk

  • Daviduk's avatar
    Daviduk
    New Contributor
    4 years ago

    Same problem here as of today, version 7.9.3 from app store, touch ID works fine in the desktop app, but I have to enter my full password each time in the browser version, firefox and edge (the one in Safari doesn't respond).

    OS Monterey , Macbook Pro 16 (2021) with M1 Max

  • bastula's avatar
    bastula
    New Contributor
    4 years ago

    I was using the Mac App Store version 7.9.3 and it would not work. I switched back to the downloaded version from 1password.com and it resolved all my issues.

  • liangpig1's avatar
    liangpig1
    New Contributor
    4 years ago

    Got the same issue. Manually upgrading the OSX 1Password App from 7.9.2 to 7.9.3 fixed it.

  • Former Member's avatar
    Former Member
    4 years ago

    I am asked for master password each and every time. i have a macbook pro 2017. how do i fix this? thanks

  • jeb1138's avatar
    jeb1138
    New Contributor
    4 years ago

    FYI I was getting this same message from the browser extension the past few days. It went way for me after I manually triggered an update to version 7.9.3 (from 7.9.2) in the macOS app.