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Forum Discussion
So many Samsung compatibility issues on 8. Why no option to get 7 until fixed?
I've been reading through the threads and saw a recurring theme of problems with biometrics and no PIN options on Samsung devices. I was lucky enough to get version 7 when I signed up last year. It h...
1P_Timothy
Community Manager
Community ManagerHi @KE2023wew, AlmoEnd, @AntonioSTM, thanks for sharing your concerns and my apologies for the delay in response as we respond to the high volumes after the holidays.
@KE2023wew, while Biometric issues can certainly pop up I haven't encountered a recurring issue on Samsung devices with a fingerprint scanner. If Biometric unlock isn't working consistely on your device you can start by resetting it, then following up with us:
1. Open and unlock 1Password for Android.
2. Tap the account or collection icon (on a tablet, tap ☰ first).
3. Tap Settings > Security.
4. If on, tap Biometric unlock off.
5. Tap Biometric unlock on.
6. Tap back and close the Settings menu.
7. Tap the account or collection icon > Lock (on a tablet, tap ☰ if the sidebar was closed).
8. Enter your account password and unlock 1Password.
Let us know how that goes!
You also mentioned the interface isn't ideal for you. Could you share any additional details on that point? I'd be happy to pass it along to the team.
@Antonio, thanks for weighing in. I'm sorry you've been running into issues on your devices as well! I'll note that 1Password 7 is no longer supported and is unavailable except to those who had previously installed it.
As you mentioned a few different issues on a few different devices I'd like to ask you to reach out to us directly via email at support@1password.com so we can help resolve them. Please include a brief description of the issue.
After emailing in, you'll receive a reply from BitBot, our automated responder, with a Support ID that looks something like [#ABC-12345-678]. You can post that here so I can help make sure your message gets to the right place. If you've already contacted us via email, lets continue the conversation there. Thanks again!
AlmoEnd, to my knowledge the Galaxy Tab A 10.1 supports Android 9 to 11 so 1Password 8 for Android should be available for installation. Could you share any additional details about what isn't working on your tablet?
